Debt Collection Officer
5 months ago
**Overview**:
**Responsibilities**:
1. **Debt Recovery**:
- Maintain accurate records of all communication and payment arrangements with clients.
- Utilize negotiation and persuasion skills to recover payments and resolve disputes effectively.
- Monitor accounts to identify delinquent payments and take appropriate actions to recover outstanding debts.
2. **Customer Relationship Management**:
- Build and maintain positive relationships with clients to facilitate the debt recovery process.
- Respond promptly and professionally to customer inquiries and concerns regarding their outstanding debts.
- Provide clear and concise information to clients regarding their payment obligations and available payment options.
3. **Documentation and Reporting**:
- Prepare and maintain detailed reports on debt collection activities, including payment status and progress updates.
- Ensure all documentation related to debt recovery activities is accurate and up-to-date.
- Generate periodic reports for management review, highlighting key performance indicators and areas for improvement.
4. **Compliance**:
- Adhere to all legal and regulatory requirements governing debt collection practices.
- Stay informed about changes in debt collection laws and regulations and ensure compliance with industry standards.
- Handle sensitive customer information in accordance with data protection regulations.
5. **Continuous Improvement**:
- Identify opportunities for process improvements to enhance the efficiency and effectiveness of debt collection activities.
- Share best practices and collaborate with team members to achieve departmental goals.
- Participate in training sessions and professional development programs to enhance skills and knowledge in debt collection techniques.
**Qualifications**:
- Bachelor’s degree Business Administration, or a related field.
- Proven experience of 2-3 years in payment recovery or debt collection.
- DRA (Debt Recovery Agent) certification is an added advantage.
- Strong negotiation and communication skills.
- Excellent interpersonal skills with the ability to build rapport with clients.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Knowledge of relevant laws and regulations governing debt collection practices
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 2 years (required)
Work Location: In person
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