Tele-collection Officer
2 weeks ago
**Role Responsibilities**:
- Coordinate efforts to recover outstanding debts from customers.
- Develop strategies and plans for effective debt collection.
- Ensure adherence to financial laws and regulations governing debt collection.
- Communicate professionally with debtors via phone to negotiate repayment terms and implement recovery plans.
- Utilize public databases to locate individuals who have defaulted on payments.
- Negotiate settlements, offering payment plans based on specific circumstances and debts.
- Propose appropriate repayment solutions tailored to customers' financial situations.
- Escalate complex cases to supervisors when necessary.
- Monitor accounts to identify overdue payments and take timely action to encourage repayment.
- Investigate historical account data for accurate debt resolution.
- Provide updates on collection activities and the status of accounts receivable.
- Work towards achieving defined key performance indicators (KPIs).
**Key Attributes We Are Looking For**:
- Graduate with a minimum of 6 months' experience in collections or tele-calling (inbound or outbound).
- Fluency in **Bengali** is mandatory. Additional knowledge of Hindi, English, Kannada, Malayalam, Tamil, or Telugu will be an advantage.
- Proficiency in basic computer operations.
- Strong communication, negotiation, and problem-solving skills.
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹350,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Application Question(s):
- Years of experience in Tele-collection?
- Do you have any experience in financial or related fields?
- Where are you currently staying?
- Are you proficient in speaking Bengali?
- Would you be comfortable commuting to our office at HSR Layout, Sector 6, Bangalore?
**Education**:
- Diploma (preferred)
Work Location: In person
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