Tele Collections Executive

6 months ago

Bengaluru Karnataka, India groww Full time

**About Groww**

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers’ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.

Are you as passionate about defying conventions and creating something extraordinary as we are? Let’s chat.

**Our Vision**

Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.

**Our Values**

Our culture enables us to be what we are — India’s fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.
- The values that form our foundation are:

- Radical customer centricity
- Ownership-driven culture
- Keeping everything simple
- Long-term thinking
- Complete transparency

**Roles and Responsibilities**

We are looking for an experienced, self-driven and motivated individuals to join our team As our Tele Collections Executive, you will be responsible for
- Reviewing the company debtor list
- Contacting customers and informing them of their overdue bills
- Advising customers on their payment options and suggesting methods of payments
- Negotiating suitable payment plans
- Maintaining customer payment records
- Responding to customer queries

**Job Requirement**

**Skills Required**:

- Strong communication skills and interpersonal abilities are highly considered
- Proficiency in English and Hindi is mandatory
- Preferably a minimum of 6 months experience in banking or collection Line of Business (LOB), with a preference for call-based experience.

**Eligibility Criteria**
- Must be a graduate and above from a UGC recognized university
- Flexibility with work hours is essential, given the target-oriented nature of the role
- Fundamental understanding of lending and recovery is necessary
- Adaptability to rotational offs is a must.

**Note**:

- **This is a work from office opportunity with 6 days working**:

- **Freshers with exceptional communication skills will also be considered**:

- **Immediate joiners will be preferred

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