Jr Customer Service Executive
1 month ago
**Job Description
**Job Description**:
Operational role that works under direct supervision, responsible for day-to-day customer service operations
**Responsibilities**:
Maintain daily activities and routines. Ensure SLA are achieved & work proactively to maintain the same.
**Technical Support** Provide troubleshooting and support for hardware and software issues for end-users, both in-person and remotely.
**Installation and Configuration** Set up, install, and configure desktop computers, laptops, printers, and other peripherals.
**User Management** Assist with user account creation, management, and access control in Active Directory or similar systems.
**Maintenance** Perform regular maintenance on computer systems, including updates, patches, and virus protection.
**Documentation** Create and maintain documentation of processes, procedures, and troubleshooting steps.
**Collaboration** Work closely with other IT teams (e.g., network, security) to resolve complex issues and improve overall IT service delivery.
**Training and Support** Provide training to end-users on new software and systems, helping them to use technology effectively.
**Inventory Management** Track and manage hardware inventory, ensuring proper documentation and organization of resources.
**Incident Management** Use ticketing systems to manage and prioritize user requests and incidents, ensuring timely resolution.
**Customer Service** Deliver excellent customer service and maintain a professional demeanor while interacting with users.
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