Associate Modern Sales Support India

3 weeks ago

Gurgaon, India SoftwareONE Full time

Job Function: Software & Cloud Marketplace Delivery Why SoftwareONE?:
The role:
The Associate’s role is to provide assistance in contract execution functions across Microsoft Volume licensing, Microsoft Cloud, Partner Business (Hosting and Indirect Cloud) and SoftwareONE offerings. In order to onboard new/existing customers with Microsoft, GSDC Agreement Setup & Execution Team prepares contracts which need to be sent to the customer directly.

The Associate will work in a team which is involved in a wide variety of tasks that will help grow the business and focus on efficiency, accuracy and speed of processing.

**Roles and Responsibilities**:

- The Microsoft Associate will provide support to our sales teams in the global subsidiaries. The Microsoft Associate will be responsible to analyze the current licenses framework of the client and would draft the accurate reconciliation report for True Up for the sales team for the annual evaluation discussion with the end customer.
- Understanding the business of Microsoft licensing & support the Global Subsidiaries with the required knowledge
- Understanding the pricing model of Microsoft Perpetual and Subscription model
- Ensuring profitability while striving to improve the customer’s licensing experience
- Bridge the gap between Sales team and Client on licensing front (if needed)

What we need to see from you:

- Prior experience in licensing (Microsoft), inside sales
- Knowledge of Microsoft Programs/Products on operational, Licensing and sales front
- Understand as well as grasp specific inquiries send by the subsidiary teams, even if not written by native English speakers.
- Professionally interact with people of diverse cultures and regions.
- Cope up with difficult situations, even if under high time pressure.
- Analyze the problem properly and provide logical solutions.
- Juggle multiple projects simultaneously.
- Make effective use of resources and to set the right priorities.
- Ability to work in a team, working in shifts, providing 24/7 services to our worldwide subsidiaries
- Learn quickly, not afraid to ask questions, research documentation

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