Veefin- Production Support Executive

3 weeks ago


Mumbai, India ConsultBae Full time

**Location-** Vidya Vihar, Mumbai

**Working days-** 5 days

**Experience-** 3 to 4 years

**Responsibilities**
- Must have fair domain knowledge on either of the modules
- Loan Originating System (LOS), Loan Management System (LMS), Supply Chain Finance (SCF) & Collection Mgmt.
- Past experience in Production support is Mandatory
- Must be a team player
- Must have worked on Open project, Jira, PMS or any other Incident mgmt. Ticketing tools
- Analysis of tickets from L1 support perspective & provide appropriate resolution to clients.
- If L2 level solution needed, then coordinate with L2 team for fix and track/monitor for closure with effective client communication
- Tracker & monitor daily tickets logged and aim to resolve all in given TAT /SLA. Raise alerts for delays
- Ensure proper updates to reporting line with open tickets & cater escalation as needed from clients.
- Techno-functional & Logical analysis of tickets is a must.
- Effective client communication both written & spoken is a must.
- Internal coordination with L2 team for fixes on time and alerts if any delay predicted
- Minimum testing & backend updates for ticket resolution.

**Tech Skills**
- Mandatory: SQL
- Good to have: No-SQL, java and php

**About Veefin**

Veefin Solutions is a leading financial products and digital solutions provider offering innovative solutions.

An agile development partner to Financial Institute we implement speed-to-market solutions for all your business needs. With a vision to make cutting-edge technology available to clients of all sizes, Veefin has broken traditional entry barriers to adopting technology.

At Veefin, flexibility is our motto and all our solutions adaptable to meet your business objectives, processes and policies. With clients worldwide, we have just started spreading our wings with operations in India and Bangladesh.

Veefin is the world leader in contextual SCF and digital lending solution adopting user-led design, data and analytics, built by bankers for bankers. With unmatched flexibility empowered by technology, Veefin is a comprehensive solution facilitating bankers to customize promptly without relying on third-party execution.

With a wide bouquet of offerings to cater to different supply chain structures, Veefin SCF aims to integrate all stakeholders in a single digital platform to ensure smooth processes and transaction-flow.

With a wide bouquet of offerings to cater to different aspects of a customer’s journey with the financial institution, Veefin Lending Suite aims to bolster agility in financial institutions with innovative digital capabilities.


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