Service Desk
4 weeks ago
Desired Competencies (Technical/Behavioural Competency) Must-Have
- Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
- Need for international client (UK)
- Willingness to work in any shifts including night shifts
- Ability to understand customer issue and route to appropriate team
- Should be ITIL Foundation certified
- Must be a strong cross-team collaborator
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA-s and KPI-s
Good-to-Have 1. MCP & ITIL Certification.
Qualifications :BACHELOR OF ENGINEERING
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Kolkata, India Tata Consultancy Services Full timeGreetings from TCS!!!!!!! TCS Hiring for Service desk L1 Job Location: Kolkata Experience Range: 3-6 Years Job Description : 3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak) At least 3 years of previous IT Service Desk experience Proficient in English communication and should have experience is taking...
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