Grievance Associate

3 weeks ago


Gurgaon, India Cars24 Services Pvt Ltd Full time

Cars24 is a leading name in the pre-owned automobiles industry that has certainly changed the dynamics of how a buyer transacts and chooses to buy their dream car.After successfully earning the unicorn status in India we are all set to expand internationally across -UAE, Thailand and Australia. Our success is an echo of a dream team that directs and leads with passion.

We are looking at growing our team and drawing talent that would make the journey of our progress their own.

**Role**: Grievance Associate (Customer Experience)

**Base** **Location**: Gurgaon, India

**Working** **For**: UAE

**What would you do while you work with us?**
- Resolving and ensuring the daily grievances on various sources to ensure the customer is timely updated and informed about the process.
- Handling end to end customer grievances.
- Giving customer appropriate & timely resolution.
- Interdepartmental coordination & alignment Ensuring Customer Satisfaction

**What are the credentials we would like for our applicants to have?**
- 1-2 years of work experience
- Prior experience in grievance handling
- Experience in a cross-functional and multi-cultural environment
- Previous experience in customer handling role
- Knowledge of Basic excel skills

**Job-Specific Skills**
- Detail oriented
- Good Communication
- Content Writing Skills
- Strong verbal and written communication skills

**What do we offer?**
- Competitive renumeration as per current industry standards.
- A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.
- An opportunity to work alongside some of the best minds in the industry.

**Salary**: ₹400,000.00 - ₹700,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Are you currently in Gurgaon/willing to commute to Gurgaon?
- Are you okay with 6 day work week?
- What is your current compensation?
- Do you have experience in customer grievance handling?

Work Location: In person

**Speak with the employer**
+91 9311243494
Expected Start Date: 15/09/2023



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