Customer Support Executive(Banking Email)

1 month ago

Turbhe Khurd Navi Mumbai Maharashtra, India WikiLabs India Pvt Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**:

- Provide clear, concise, and accurate information to customers, ensuring their issues are resolved efficiently.
- **Issue Resolution**:

- Investigate and troubleshoot customer issues, working to resolve problems in a prompt and effective manner.
- Escalate complex or unresolved issues to higher-level support or relevant departments as necessary.
- **Documentation**:

- Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions.
- Update and manage customer support databases and systems.
- **Customer Feedback**:

- Gather and report on customer feedback to help identify trends and areas for improvement.
- Participate in the development of new support processes and tools to enhance customer satisfaction.
- **Collaboration**:

- Work closely with other team members and departments to ensure a seamless customer experience.
- Share insights and feedback with the team to improve overall service quality.
- **Knowledge Maintenance**:

- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
- Participate in ongoing training and professional development opportunities.

**Qualifications**:

- **Education**: High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- **Experience**: Previous one year experience in a customer service or support role, preferably in a non-voice capacity.
- **Skills**:

- Excellent written communication skills with the ability to convey information clearly and professionally.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using customer support software and tools (e.g., CRM systems, live chat platforms).
- Ability to manage multiple tasks and prioritize effectively.

**CTC: 3.5-4LPA**

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service in Banking: 1 year (required)

Work Location: In person

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