Customer Service Assistant
2 months ago
Key Responsibilities
1. Managing incoming calls and customer service inquiries.
2. Identifying and assessing customers' needs to achieve satisfaction.
3. Ensure 100% customer satisfaction and focus to increase renewal sales conversation rate.
4. Ticket Management, Escalation tracking and reporting
5. Generating sales leads that develop into new customers.
Desired Skills
1. 1-2 years of experience in inbound sales, customer relation and retention in the BPO industry.
2. Good written and verbal communication skills in English.
3. Proactive, confident and a self-motivated individual.
4. Ability to use blended process to retain customers.
**Salary**: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: On the road
**Speak with the employer**
+91 9880743005
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