Customer Service Advocate

2 weeks ago

Bengaluru Karnataka, India Nutanix Full time

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**:
We at Nutanix, We make hybrid multi-cloud infinitely simple and cost effective.

Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether

on-premises or hybrid, you’ll ensure cost-effective business continuity through unified management,

one-click operations, and AI-driven automation. We are a top-notch team with varied experience and

exposure and with the ability to handle all problems that come our way. Working closely with Sales,

Software Engineers and our Systems Reliability Engineers, the CSA team acts as our customer’s

champions for non-technical issues and assists our Support team in providing the best customer

support experience.

**The Role**:Nutanix is seeking well-rounded customer advocates to help support our systems in the field

and provide an enriched and successful product experience. You will need to be the champion for

Nutanix customers, handling all issues our customers encounter with Product licensing and Portal

related issues, implementation of subscriptions and billing solutions along with assisting our Systems

Reliability Engineers in delivering world-class customer service.

**About the Team**:
At Nutanix, the Customer Service Advocate - Process Support team in Bangalore is a dynamic group of individuals who embody the core values of being Hungry, Humble, and Honest. The team works collaboratively to provide exceptional support to our customers and uphold our commitment to excellence. While the team is based in Bangalore, you will have the opportunity to work with colleagues from around the world, contributing to a diverse and enriching work environment.

You will report to the Manager, Worldwide Support, who is dedicated to providing guidance, support, and mentorship to help you succeed in your role. As part of the Customer Service Advocate team, you will enjoy a hybrid work setup, with the expectation of being in the office for 3 days a week. This balance allows for both in-person collaboration with team members and the flexibility to work remotely when needed.

At Nutanix, we understand the importance of work-life balance and recognize that excessive travel can disrupt that balance. Therefore, there are no travel requirements for this position, allowing you to focus on delivering exceptional support to our customers while enjoying the comforts of home.

**Your Role**:

- Give timely and quality support to our worldwide customers
- Troubleshoot all process and systems related support requests (Licensing & subscription requests, Support Portal issues etc.)
- Define and drive changes to our systems and processes for continual improvement based on the feedback received from our stakeholders.
- Develop and contribute to internal and external knowledge bases
- Develop process documentation and UAT new feature setup and Issue management
- Serve as liaison between Systems Reliability Engineers, Sales, Accounts, Management and customer to improve customer service and business productivity.
- Able to collaborate for results with various stakeholders to get a fruitful and timely solution to customer problem.
- Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product to ensure that we have highly-satisfied customers.

**What You Will Bring**:

- 2+ years of experience in customer-facing role.
- Excellent verbal and written communication skills, problem-solving skills, customer service and interpersonal skills
- The passion & ability to adapt to a fast-paced environment, learning new things, while never being satisfied with the status quo.
- Experience with delivering subscription and usage-based billing solutions.
- Be self-driven with a willingness to work in a fast growing company with huge potential.
- Experience in developing and implementing process improvement
- Experience in collaborating for results.
- Prior experience with CRM tools. Salesforce preferred.
- Highly organised with a personal method to manage multiple competing priorities without falling behind
- Bachelor’s degree with STEM orientation from an accredited university or college with 1- 3yrs prior experience.
- Prior experience supporting a Support organisation a plus.

  • Customer Service Advocate

    2 weeks ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:1+ yrs | **Location**:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...

  • Customer Service Advocate

    3 weeks ago

    Bengaluru, India Nutanix Full time

    **Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:2 yrs | **Location***:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...

  • Customer Service Executive

    3 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Service Advocate

    6 days ago

    Bengaluru, India Nutanix Full time

    The Opportunity :We at Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, you’ll ensure cost-effective business continuity through unified management, one-click operations, and AI-driven automation. We...

  • Customer Service Advocate

    2 weeks ago

    Bengaluru, Karnataka, India Nutanix Full time

    Humble, Hungry, Honest with a Heart.Customer Service Advocate - Product/Process SupportExp:2 yrs |Location:Bangalore |Designation:Customer Service AdvocateBrief Description:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective.Nutanix unites public cloud simplicity and agility with private cloud performance and security....

  • Customer Advocate

    3 weeks ago

    Bengaluru, Karnataka, India New Relic Full time

    Req ID- 4950- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our...

  • Customer Care Advocate

    3 weeks ago

    Bengaluru, Karnataka, India Alcon Full time

    Summary of Position: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and...

  • Customer Advocate

    2 weeks ago

    Bengaluru, Karnataka, India New Relic Full time

    Req ID- 4201- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunityWe have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Advocate

    7 days ago

    Bengaluru, India New Relic, Inc. Full time

    Customer Advocate Customer Advocate Customer Advocate Req ID 0 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly...

  • Advocate

    2 weeks ago

    Bengaluru, Karnataka, India Enterslice private limited Full time

    **Job Description: Advocate** **Company**:Enterslice Private Limited Location: Bangalore Experience: 2-3 years Role: Advocate with specialization in Intellectual Property Rights (IPR), Finance, Taxation, Litigation, Notices, and Companies Laws About Enterslice Private Limited: Enterslice is a dynamic and innovative legal and financial services firm...

  • Senior Customer Advocate

    6 days ago

    Bengaluru, India New Relic, Inc. Full time

    Senior Customer Advocate Senior Customer Advocate Senior Customer Advocate Req ID FY|S&M|#6 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity We have an outstanding opportunity for the right individual to join a customer...

  • Customer Care Agent

    3 weeks ago

    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...

  • Advocate

    2 weeks ago

    Bengaluru, Karnataka, India Kapil Dixit LLP Advocates Full time

    Company DescriptionKapil Dixit LLP Advocates, based in Bengaluru, is a highly regarded law firm specializing in civil law, criminal law, constitutional law, banking, and finance. Formed in 2005 by Kapil Dixit, a distinguished legal practitioner, the firm has a reputation for providing exceptional legal service and finding innovative solutions to complex...

  • Advocate

    2 weeks ago

    Bengaluru, India Kapil Dixit LLP Advocates Full time

    Company DescriptionKapil Dixit LLP Advocates, based in Bengaluru, is a highly regarded law firm specializing in civil law, criminal law, constitutional law, banking, and finance. Formed in 2005 by Kapil Dixit, a distinguished legal practitioner, the firm has a reputation for providing exceptional legal service and finding innovative solutions to complex...

  • Associate Customer Advocate

    2 weeks ago

    Bengaluru, Karnataka, India DigitalOcean Full time

    **Do you ever wonder what happens inside the cloud?**: **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of...

  • Customer Advocate

    2 weeks ago

    Bengaluru, Karnataka, India New Relic Full time

    Req ID Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer...

  • Customer Care Advocate

    2 weeks ago

    Bengaluru, Karnataka, India Alcon Full time

    Summary of Position:General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service:Call center based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and...

  • Partner Customer Advocate

    2 months ago

    Bengaluru, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Junior Advocate

    2 weeks ago

    Bengaluru, Karnataka, India Skillzenith Consulting Full time

    **JOB DESCRIPTION ID 2324022** **Role: Junior Advocate** **Function: Law** **Industry: Construction** **CTC: Depends on the current CTC** **Mode of work: Work from Office** **Location: Bangalore** **Qualification**:Bachelor's degree in Law (LL.B. or equivalent) from a recognized** **university.** **Experience: Minimum of 3 years of experience in...