![New Relic](https://media.trabajo.org/img/noimg.jpg)
Customer Advocate
3 weeks ago
Req ID- 4201- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunityWe have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate team
With this team we bring together the best of customer success, renewals and sales methodologies to deliver positive business outcomes for our customers and business. We drive customer retention and expansion and increase adoption of the New Relic Platform. The work we do is pivotal to the evolution of our product-led, growth sales model.
Strong leadership from our Chief Growth Officer and VP of Inside Sales and Success, ensures that we benefit from positive relationships and strong alignment between product, marketing, and sales leadership.
If this sounds like the right fit, let's talk
- What you'll do- **Drive Retention** - Secure renewals & mitigate churn for both our serve self and subscription customers**Increase Adoption** - Support customer onboarding and account health checks, facilitate customer education and enablement
- **Deliver Expansion** - Growing revenue at renewal time & throughout the customer lifecycle as well as increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
- ** Improve Customer Relationships** - Engage with accounts at key moments in the customer journey & be their voice within New Relic
- This role requires- Customer facing sales, renewals or customer success role in the SaaS industry - **Bonus** - prior quota carrying roleBuilding, analyzing, and interpreting datasets
-Interacting with internal and customer teams at various levels of technical and non-technical depth
-Identifying key goals and steering customers with value based discussions
- Using and learning new software - **Bonus** - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
- Bonus points if you have- Background in observability/ performance monitoring / DevOps/ consumption based platforms
- Contributed to building a scale CS function
- Project Management Experience - **Bonus**:
- PMP qualification
**Our hiring process**
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.- #LI-KM1
-
Customer Service Advocate
3 weeks ago
Bengaluru, Karnataka, India Nutanix Full time**Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:1+ yrs | **Location**:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...
-
Customer Service Advocate
3 weeks ago
Bengaluru, Karnataka, India Nutanix Full time**Hungry, Humble, Honest, with Heart.** **The Opportunity**: We at Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, you’ll ensure cost-effective business continuity through unified...
-
Partner Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Customer Advocate
4 weeks ago
Bengaluru, Karnataka, India New Relic Full timeReq ID- 4950- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our...
-
Customer Care Advocate
4 weeks ago
Bengaluru, Karnataka, India Alcon Full timeSummary of Position: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and...
-
Junior Advocate
3 weeks ago
Bengaluru, Karnataka, India VRIDDHI CAPITAL Full time**Job Overview**: The **Advocate Executive - Real Estate** will be responsible for building and maintaining strong relationships with clients, stakeholders, and potential investors in the real estate sector. This role will focus on advocating for clients’ needs, providing exceptional customer experiences, and helping to elevate the company’s reputation...
-
Junior Advocate
4 weeks ago
Bengaluru, Karnataka, India VRIDDHI CAPITAL Full time**Job Overview**: The **Advocate Executive - Real Estate** will be responsible for building and maintaining strong relationships with clients, stakeholders, and potential investors in the real estate sector. This role will focus on advocating for clients’ needs, providing exceptional customer experiences, and helping to elevate the company’s reputation...
-
Customer Advocate
3 weeks ago
Bengaluru, India Forcepoint Full timeWho is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers....
-
Associate Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India New Relic Full timeReq ID- FY25|S&M|#6668- Location(s)- Bangalore, India;- Work arrangement(s)- Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate team!With this team we bring the best of...
-
Customer Service Advocate
4 weeks ago
Bengaluru, India Nutanix Full time**Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:2 yrs | **Location***:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...
-
Technical Customer Advocate
6 days ago
Bengaluru, Karnataka, India Palo Alto Networks Full timeAbout Us: Palo Alto Networks is a leading provider of cybersecurity solutions, designed to protect our customers' networks and data from ever-evolving threats.Job Description: As a Technical Customer Advocate, you will work closely with our valued customers to provide top-notch support and guidance on our products and services.Key Responsibilities:Provide...
-
Advocate
3 weeks ago
Bengaluru, India Bangalore Regency Developers Pvt Ltd. Full timeAbout the Role: **Responsibilities**: 1) Scrutiny of land records and preparing legal opinion on the land title documents of various projects 2) Maintaining Legal documents of all the projects 3) Drafting of various deeds via Sale agreement, Sale deeds, General power of Attorney, Construction agreements, Notices, and any other documents relating to the...
-
Customer Service Advocate
7 days ago
Bengaluru, Karnataka, India ITC Infotech Full timeWe are seeking a Customer Service Advocate to join our team and provide world-class support to our clients.The successful candidate will have a passion for delivering exceptional customer experiences, be able to communicate effectively, and possess a strong understanding of computer systems and mobile devices.Main Responsibilities:Provide technical...
-
Advocate
3 days ago
Kumaraswamy Layout, Bengaluru, Karnataka, India GR Constructions Full timeMust have relevant experience of 3yrs as a advocate. Good to have worked with any construction & developer company. Must have the good experience in quires solving related to the customers. - Contract referring - Contract drafting - Co-ordinate with the external law forms - Preparation of various agreement - JDA, GPA, MOU, Sale agreement, sale deed other...
-
Associate Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India DigitalOcean Full time**Do you ever wonder what happens inside the cloud?**: **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of...
-
High-Tech Customer Advocate
1 week ago
Bengaluru, Karnataka, India OpenText Full timeKey ResponsibilitiesYou will reproduce, troubleshoot, and resolve customer issues with your expertise in C++, Java, Python, and Linux environments. Your strong analytical and critical thinking skills will enable you to identify defects and escalate to OpenText Product Engineering. Additionally, you will test software patches for customers and collaborate...
-
Bite Speed Customer Advocate
3 days ago
Bengaluru, Karnataka, India BiteSpeed Full time**Key Responsibilities**You'll own customer relationships, ensuring they achieve success and become loyal advocates for Bite Speed.Tracking product adoption, ensuring customers get maximum value, leading to upsells and expansion revenue.Becoming a trusted product advisor, helping customers leverage the full potential of our platform.
-
Customer Success Advocate
6 days ago
Bengaluru, Karnataka, India Unacademy Full timeAbout the Role:As a Customer Success Intern, you will be at the forefront of delivering an exceptional user experience, ensuring our learners get the most out of Airlearn. Working from our office based out of Bangalore, you will support global customers, helping them navigate the platform, resolve issues efficiently, and maximize their language learning...
-
Customer Success Advocate
6 days ago
Bengaluru, Karnataka, India Suki Full timeWelcome to Suki, where we're creating a new category in the health tech space. We're looking for a talented Customer Success Advocate to join our team and help us drive our mission forward.About the CompanyWe're a startup that's pushing the limits of technology used in medicine and even how medicine is practiced. Our hybrid model offers the perfect balance...
-
Customer Success Advocate
6 days ago
Bengaluru, Karnataka, India Kyndryl Full timeAbout KyndrylWe are a global technology company that designs and manages mission-critical systems that the world depends on every day. Our team of experts is passionate about building a more equitable and inclusive world for our employees, customers, and communities.The Role OverviewWe are seeking a highly skilled Customer Success Advocate to join our team...