Customer Advocate
6 months ago
Req ID- 4950- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate teamWith this team we bring the best of customer success methodology to deliver positive business outcomes for our customers and business. We drive customer retention and expansion and increase adoption of the New Relic Platform for our Growth customer base. The work we do is pivotal to the evolution of our product-led, growth sales model.If this sounds like the right fit, let's talk- What you'll do- Drive Retention - Mitigate churn for our serve self-subscription customers
- Increase Adoption - Support customer onboarding and account health checks, facilitate customer education and enablement
- Deliver Expansion - Growing revenue throughout the customer lifecycle as well as increasing CRR (consumption run rate) for PAYG (Pay as you go) Customers
- Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic
- This role requires- Customer facing sales, renewals or customer success role in the SaaS industry
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value based discussions
- Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
- Bonus points if you have- Background in observability/ performance monitoring / DevOps/ consumption based platforms
- Contributed to building a scale CS function
- Project Management Experience - Bonus - PMP qualification
**Our hiring process**
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.- #LI-MM1 #LI-Hybrid
-
Customer Service Advocate
5 months ago
Bengaluru, Karnataka, India Nutanix Full time**Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:1+ yrs | **Location**:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...
-
Customer Service Advocate
5 months ago
Bengaluru, Karnataka, India Nutanix Full time**Hungry, Humble, Honest, with Heart.** **The Opportunity**: We at Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, you’ll ensure cost-effective business continuity through unified...
-
Customer Advocate
5 months ago
Bengaluru, Karnataka, India New Relic Full timeReq ID- 4201- Location(s)- Bangalore, India;- Work arrangement(s)- Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office)- Your opportunityWe have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our...
-
Customer Advocate
5 months ago
Bengaluru, India New Relic, Inc. Full timeCustomer Advocate Customer Advocate Customer Advocate Req ID 0 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly...
-
Customer Experience Advocate
15 hours ago
Bengaluru, Karnataka, India Bolster Legal Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Advocate to join our team at Bolster Legal.As a Customer Experience Advocate, you will be responsible for providing exceptional customer support and service to our clients.This is a full-time position based in Bangalore Urban, Karnataka, India.
-
Customer Care Advocate
6 months ago
Bengaluru, Karnataka, India Alcon Full timeSummary of Position: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and...
-
Customer Advocate Lead
5 days ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeOverviewNew Relic, Inc. is a leading provider of observability and performance monitoring solutions. As a Customer Advocate Lead, you will play a crucial role in driving customer success and retention.
-
Growth Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeCustomer Advocate RoleWe are seeking an exceptional individual to join our Customer Advocate team at New Relic, Inc. This role involves driving customer retention, increasing adoption, and delivering expansion for our Growth customer base.Drive Retention: Mitigate churn for our serve self-subscription customers by providing proactive support and ensuring...
-
Associate Customer Advocate
3 months ago
Bengaluru, Karnataka, India New Relic Full timeReq ID- FY25|S&M|#6668- Location(s)- Bangalore, India;- Work arrangement(s)- Office (works primarily in a New Relic office)- Your opportunity- We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate team!With this team we bring the best of...
-
Senior Customer Advocate
5 months ago
Bengaluru, India New Relic, Inc. Full timeSenior Customer Advocate Senior Customer Advocate Senior Customer Advocate Req ID FY|S&M|#6 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity We have an outstanding opportunity for the right individual to join a customer...
-
Associate Customer Advocate
5 months ago
Bengaluru, Karnataka, India DigitalOcean Full time**Do you ever wonder what happens inside the cloud?**: **We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of...
-
Customer Experience Advocate
3 weeks ago
Bengaluru, Karnataka, India Goldman Sachs Full timeJob SummaryAt Goldman Sachs, we are committed to delivering exceptional customer experiences across our wealth management businesses. As a Customer Experience Advocate, you will play a critical role in ensuring that our clients receive the highest level of service, support, and care. This position requires a passionate and results-driven individual who is...
-
Customer Success Advocate
3 weeks ago
Bengaluru, Karnataka, India Leadrat Full timeKey Responsibilities:As a Product Growth Specialist at Leadrat, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.Act as the customers first point of contact, their advocate and champion, working directly with our product team...
-
Customer Experience Advocate
3 weeks ago
Bengaluru, Karnataka, India Cresurge Private Limited Full time**About This Role**At Cresurge Private Limited, we are looking for a highly skilled and motivated individual to join our team as a Customer Experience Advocate. This role is a critical part of our customer success strategy and will be responsible for maintaining and developing customer success strategies and best practices.Maintaining and developing customer...
-
Advocate
6 months ago
Kumaraswamy Layout, Bengaluru, Karnataka, India GR Constructions Full timeMust have relevant experience of 3yrs as a advocate. Good to have worked with any construction & developer company. Must have the good experience in quires solving related to the customers. - Contract referring - Contract drafting - Co-ordinate with the external law forms - Preparation of various agreement - JDA, GPA, MOU, Sale agreement, sale deed other...
-
Advocate
5 months ago
Bengaluru, India Bangalore Regency Developers Pvt Ltd. Full timeAbout the Role: **Responsibilities**: 1) Scrutiny of land records and preparing legal opinion on the land title documents of various projects 2) Maintaining Legal documents of all the projects 3) Drafting of various deeds via Sale agreement, Sale deeds, General power of Attorney, Construction agreements, Notices, and any other documents relating to the...
-
Customer Success Advocate
4 weeks ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeWe are seeking a highly motivated and experienced Customer Success Advocate to join our team at New Relic, Inc. This role requires a strong background in customer-facing sales, renewals, or customer success in the SaaS industry.The ideal candidate will have 3-5+ years of experience in a similar role, with a proven track record of driving retention,...
-
Strategic Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India Adobe Full timeAbout the JobWe are seeking a highly experienced Strategic Customer Advocate to lead our customer success team at Adobe. Reporting to [Manager], you will be responsible for developing and implementing strategies to drive customer growth, retention, and satisfaction.Key ResponsibilitiesDevelop and execute customer success plans to achieve business...
-
Senior Customer Advocate
3 weeks ago
Bengaluru, Karnataka, India American Express Full timeLead the Way with American ExpressAt American Express, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Senior Customer Advocate, you'll play a critical role in building and maintaining relationships with our high-value clients, providing personalized support and guidance to help them achieve their...
-
Customer Service Advocate
3 weeks ago
Bengaluru, Karnataka, India SAGILITY LTD Full time**Role Summary**At SAGILITY LTD, we are seeking a skilled Customer Service Advocate to join our team.Key Responsibilities:Provide exceptional service to clients regarding their health insurance claims.Understand and adhere to professional standards, policies, and procedures.Process claims, handle calls, and take appropriate actions as per process...