Parent Support Advisor
2 weeks ago
**Key Responsibilities**:
- **Parent Communication**: Serve as the primary point of contact for parent queries and concerns, providing accurate and timely information.
- **Issue Resolution**: Address complaints or issues raised by parents and escalate to relevant departments when needed.
- **Support Services**: Guide parents through processes such as admissions, fee payments, and academic updates.
- **Feedback Management**: Collect and document parent feedback to improve school services.
- **Record Keeping**: Maintain detailed records of parent interactions and ensure follow-up actions are completed.
**Qualifications**:
- **Education**: Bachelor’s degree in any relevant field.
- **Experience**: 1+ years in customer service or similar roles, preferably in an educational setting.
- **Skills**: Excellent communication and interpersonal skills, proficiency in MS Office, and ability to multitask efficiently.
Pay: ₹15,000.00 - ₹28,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Fixed shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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