Financial Support Advisor

4 months ago

Hyderabad Telangana, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Financial Support Advisor( Voice)**

**In this role, you will**:

- Escalate/report issues, suspicious activity or lapses of controls observed.
- The jobholder will ensure the fair treatment of our customers both personally and as an organization, is at the heart of everything we do, recognizing the value of the relationship. Treating them fairly throughout every interaction and by taking ownership for fully understanding the individual circumstances and needs.
- The jobholder will also continually reassess operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. The jobholder will address any areas of concern in conjunction with line management and/or the appropriate department.
- The jobholder is required to ensure adherence to all quality and compliance controls and standards, consistently demonstrating adherence to the defined regulatory requirements and operational policies and procedures.
Requirements

**To be successful in this role, you should meet the following requirements**:

- Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
- Previous experience of working (3+ years) in a Customer Service environment and/or supporting customers in financial difficulty.
- Excellent communication/skills - both conversational and written.
- Ability to work using a variety of systems on a computer.
- Ability to organize work independently and as part of a team.
- Positive attitude - demonstrating teamwork and cooperation towards the achievement of operational goals and addressing barriers to exceptional customer service.
- Previous experience of working in a Customer Service environment and/or supporting customers in financial difficulty.
- Empathetic approach with ability to build rapport and engender trust.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (India) Private LTD

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