Know Your Client

2 weeks ago

Pune, India Deutsche Bank Full time

**Know Your Client (KYC) Associate**:
**Job ID**:R0307815**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2023-12-01**Location**:Pune**Position Overview**:
**Job Title
- **Associate**

**Location
- Pune**

**Role Description**:
The Associate will be required to manage the day to day operations as per standards and ensure accurate and timely delivery of assigned production duties. Would serve as a technical operational expert for queries from clients/onshore/team members etc. Needs to work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business. Will also be responsible to drive various initiatives across the team and working in line with the business objectives. He/she needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. He/she should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the AVP in his/her absence and share best practices with the team.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Review client account opening documentation as per regulatory and internal policies
- Validation of KYC and client static information in core banking systems
- To ensure accuracy of data entered into the Private Banking system as well as the information in the Account Opening Documents
- Perform simple / complex static amendments in core banking systems
- Perform data input and authorize the records in core banking systems for simple changes from address and contact number change, passport update, hold mail update, on-line banking to complex changes i.e., Update investment risk rating, structure changes and all other changes in the client account after account opening
- Conduct client due diligence searches on the clients via external and internal internet searches
- Liaise with KYC / AML team for any queries related to CDD searches and due diligence
- Handle data cleansing projects by reviewing various client documents and the data in the core banking systems
- Support project team on all data migration projects
- Handle any other Adhoc projects assigned by the supervisor
- Perform primary investigation on the issues/queries/escalation raised by stakeholders.
- Liaise with the onshore Managers and ensure that the process is running as per the procedures and standards laid down.
- Monitoring and controlling workflows.
- Spearhead various process improvement initiatives.
- Ensuring closure of tasks within prescribed SLAs.
- Identifying operational risks proactively and mitigating appropriately.
- Offering guidance with individual and team challenges
- Ensure structured upward & downward communication
- Training and coaching the team to achieve the highest standards of Performance.
- Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business
- Assisting the team in decision making and taking complete ownership of the situation.
- Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc)

**Your skills and experience**
- Diploma or Degree in a related discipline
- Total 7-8 years of experience and having 2 - 4 years’ experience in client on-boarding / Static data amendments in any Private Banking will be preferred.
- Hands on experience in reviewing client on-boarding documentation
- Ability to multi-task and work under pressure to meet project timelines
- Experience in handling client escalations and resolutions in best possible manner.
- Needs to be a self-starter with significant ability to undertake initiatives. Strong interpersonal / good negotiations skills are required, leadership skills will be essential for this role. Follow through skills, Effective communication skills, fluency in Microsoft Office skills, ability to confidently handle internal clients, futuristic and innovative approach will be expected.

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of di

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