Intermediate Representative, Client Processing

3 weeks ago

Pune, India The Bank of New York Mellon Corporation Full time

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance and technology. We are one of the world's top asset management and banking firms that manages $1.8 trillion in assets with $42.2 trillion under custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead and drive new ideas at every turn. Today, we’re approximately 50k+ employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. **Bring your ideas. Make history.**

**Job Description**:

- Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
- Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions. Investigates and corrects errors in client accounts.
- Conducts independent analysis and policy interpretation.
- Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Accurately opens and updates accounts or company records.
- Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
- May review and check work of other Client Processing Support staff and help resolve escalated issues.
- No direct reports.
- Provides guidance to less experienced Client Processing Support staff, as needed.
- Responsible for the quality and completion of own work.
- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelors degree preferred.
- 3-5 years of total work experience preferred.
- Experience in brokerage processing preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team, one that is representative and inclusive of the diverse talent, clients and communities we work with and serve and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Preferred Qualifications and Experience:
**Benefits**:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools that can go with you on your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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