Customer Relationship Executive

2 months ago


Goa, India BAM FOODS LLP Full time

**Key Responsibilities**:
Provide accurate and timely information about products, services, and procedures.
Assist customers in making product selections or decisions based on their needs.

**Issue Resolution: Investigate and resolve customer complaints or concerns in a timely and satisfactory manner.**
**Escalate complex issues to higher-level support or management when necessary.**
**Follow up with customers to ensure their issues are resolved to their satisfaction**

**Order Processing**:Process orders, returns, and exchanges accurately and efficiently.
Track and update customers on the status of their orders.
Coordinate with other departments to ensure smooth order fulfillment.

**Documentation and Record-Keeping**:Maintain accurate and organized customer records and interaction history.
Document customer feedback, suggestions, and complaints for analysis and improvement.

**Product Knowledge**:Stay informed about company products, services, and promotions.
Continuously update product knowledge to provide accurate information to customers.

**Customer Feedback**:Gather customer feedback and insights to help improve products and services.
Report common customer issues and trends to management for proactive resolution..

**Team Collaboration**:Collaborate with colleagues and cross-functional teams to resolve customer issues efficiently.
Share knowledge and best practices with team members.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 9226081811
Application Deadline: 09/09/2023



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