![Grassdoor Logistics Technologies Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Care Executive
3 weeks ago
**Position**: Customer Service Executive
**Experience**:Freshers - 2+yrs
**Job Location**:Goa - Remote
**About Us**
We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the most-innovative Cannabis delivery company globally. Recognized by Business Insider amongst top 5 cannabis startups in the US, we’re just getting started in our journey.
**Career Opportunity**:
Grassdoor is already well known as the most well-respected and loved cannabis delivery e-commerce marketplace in California, US validated by our ever expanding brand partner ecosystem. We’re now on the lookout for rock stars to join the expanding GLTPL family in India who share the same passion for building cutting-edge proprietary E-commerce and SaaS solutions for the US cannabis industry. If you have made it this far and have what it takes to build a world-class product, hit us up"
**Job Overview**
We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal Customer Service Executive will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.
**Roles and Responsibilities**:
- Interact with customers to provide and process information in response to inquiries, issues, and requests and maintain a strict SLA for replies.
- Deep dive into actual issues/concerns raised by users and liaise with internal teams to find a resolution.
- Be able to work across multiple channels to communicate with customers and handle queries.
- Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
- Resolve customer complaints in the most efficient and effective manner, referring to issues using correct escalation procedures.
- Identify patterns and devise ideas to improve Grassdoor’s customer support ecosystem.
- Understanding and using the required software, reports, tools, and metrics.
- Striving to achieve first call resolution and maintain the quality of service.
**Requirements, Experience and Qualifications**:
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Outstanding Communication Skills ( American Accent is a plus)
- Critical thinking based on analytics
- Ability to handle stressful situations appropriately.
- Ability to multitask, set priorities and manage time effectively.
- Sound judgement and take decisions
- Attention to data in detail
- Good listening & probing skills
- Self-motivated and highly reliable
- Graduate in any field
- At least 1 - 2 years' of relevant work experience
**Requirements**:
- Should have laptop and fiber internet with power backup as a plus.
**Work Timings**:
US Shift-Rotational
**Job Types**: Full-time, Regular / Permanent, Fresher
**Benefits**:
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Are you from Goa?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (required)
-
Customer Care Executive
3 weeks ago
Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time**CANDIDATES IN GOA ONLY: - (PERMANENT WORK FROM HOME) BPO/CALLING EXP** **Position**: Customer Service Executive **Experience**: 1+ Years **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc....
-
Customer Care Executive
3 weeks ago
Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time**Position**: Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the...
-
Customer Care Executive
6 days ago
Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time**Position**: Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who - ve come together driven by a common passion for building the...
-
Customer Care Executive
7 days ago
Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time**Position**: Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the...
-
Customer Care Executive
1 week ago
Goa, India Rio Enterprises Full timeJob Opening for Customer Support Executive (Night/US Shift) **Roles & Responsibilities** - Manage customer calls and enquiries for moving services - Generate sales leads - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution **Experience Range**: 0 to 3 Years Of...
-
Customer Care Executive
2 months ago
goa, India Rentokil Initial Full timeRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations...
-
Customer Care Executive
2 days ago
goa, India Rentokil Initial Full timeRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations...
-
Customer Care Executive
2 months ago
Goa, India fyregard enterprises Full time**Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹18,000.00 - ₹22,917.54 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Quarterly bonus - Yearly bonus Ability to commute/relocate: - Goa, Goa: Reliably commute or planning to...
-
Customer Care Executive
2 months ago
Goa, India fyregard enterprises Full timeStudying the details of each offering and remaining abreast of updates to these offerings. - Obtaining and updating lists of individuals' contact details. - Calling active and budding clients to encourage the purchase of items. - Addressing clients' uncertainties, grievances, and suggestions on time. - Noting important details of each conversation. -...
-
Customer Relationship Executive
2 months ago
Goa, India Power Engineering (India) Pvt. Ltd Full time**CUSTOMER RELATIONSHIP EXECUTIVE** **The Customer Relationship Executive shall support to DGM Telecom for various activities to help him in ensuring: -** - Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. - For every old Customer,...
-
Customer Relationship Executive
2 months ago
Goa, India Power Engineering Full timeCall every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. - For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any. - Make...
-
Customer Relationship Executive
6 days ago
Goa, India Power Engineering India Pvt. Ltd Full timeCall every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. - For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any. - Make...
-
Customer Care Executive
7 days ago
Goa Velha, India MS JAMSONS ENTERPRISES Full time**Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹13,500.00 - ₹26,913.66 per month **Benefits**: - Health insurance - Work from home Schedule: - Day shift - Evening shift - Fixed shift - Flexible shift - Monday to Friday - Morning shift - Night shift - UK shift - US shift - Weekend availability - Weekend only Supplemental pay...
-
Sales Executive
2 months ago
Goa, India Item Secure Pvt. Ltd Full timeGenerate new sales leads by meeting target customers (Builders, Architects, Contractors, any related to construction industry) - Maintain and grow relationship with existing customers by regular meetings - Taking care of execution process to convert enquiries into confirmed business. - Set Monthly targets of sales and strive to achieve within a decided...
-
Customer Support Executive
3 days ago
Goa, India The Technology Maker Full timeJob Title - Customer Support Executive Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Working Experience: 6months + - Night Shift - Pick and drop service provided by company within 10km Skill set Requirement - Excellent...
-
Executive Order Execution
2 months ago
Goa, India Siemens Full timeWe at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and...
-
Customer Support Executive
3 weeks ago
Goa, India The Technology Maker Full timeJob Title - Customer Support Executive Project - Mobile Gaming App Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Week - Work from Office Experience: 6months + - Night Shift - Pick and drop service provided by company within...
-
Customer Support Executive
2 weeks ago
Goa, India The Technology Maker Full timeJob Title - Customer Support Executive Project - Mobile Gaming App Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Week - Work from Office Experience: 6months + - Night Shift - Pick and drop service provided by company within...
-
Customer Support Executive
6 days ago
Goa, India The Technology Maker Full timeJob Title - Customer Support Executive Project - Mobile Gaming App Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Week - Work from Office Experience: 6months + - Night Shift - Pick and drop service provided by company within...
-
Customer Support Executive
6 days ago
Goa, India The Technology Maker Full timeJob Title - Customer Support Executive Project - Mobile Gaming App Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Week - Work from Office Experience: 6months + - Night Shift - Pick and drop service provided by company within...