Customer Care Executive

2 months ago


goa, India Rentokil Initial Full time

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Customer Care Executive is responsible for the contact management to strengthen the customer relationship which is the key for the retention.

The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES:

  • Should be able to set the targets for the renewals based on the month portfolio
  • To support the branches for the retention, renewals & increase the branch revenue via price increase & up selling
  • Compliant Management- To identify & resolve the customers complaints within the specific timelines
  • Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for the improvement
  • Conduct regular review & terminate the non-revival accounts
  • Should be able to analyze data and over the challenging areas to improve month-on-month performance.
  • Should be able to share the monthly dashboard with the analysis and recommendations


KEY DELIVERABLES

  • Managing Residential & Commercial Renewals


Requirements

CORE COMPETENCIES

  • Attentiveness.
  • Clear communication skills.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis

EDUCATIONAL / OTHER REQUIREMENTS

  • Graduation with 03 years of experience

Benefits

  • Attractive Base Salary
  • Annual Performance Based Bonus
  • Group Mediclaim Insurance Policy
  • Travel Reimbursement
  • Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential

.

  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **Position**: Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the...


  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **CANDIDATES IN GOA ONLY: - (PERMANENT WORK FROM HOME) BPO/CALLING EXP** **Position**: Customer Service Executive **Experience**: 1+ Years **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc....


  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **Position**: Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the...


  • Goa, India fyregard enterprises Full time

    **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹18,000.00 - ₹22,917.54 per month **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Quarterly bonus - Yearly bonus Ability to commute/relocate: - Goa, Goa: Reliably commute or planning to...


  • Goa, India fyregard enterprises Full time

    Studying the details of each offering and remaining abreast of updates to these offerings. - Obtaining and updating lists of individuals' contact details. - Calling active and budding clients to encourage the purchase of items. - Addressing clients' uncertainties, grievances, and suggestions on time. - Noting important details of each conversation. -...


  • Goa, India Power Engineering (India) Pvt. Ltd Full time

    **CUSTOMER RELATIONSHIP EXECUTIVE** **The Customer Relationship Executive shall support to DGM Telecom for various activities to help him in ensuring: -** - Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. - For every old Customer,...


  • Goa, India Power Engineering Full time

    Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. - For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any. - Make...

  • Sales Executive

    4 weeks ago


    Goa, India Item Secure Pvt. Ltd Full time

    Generate new sales leads by meeting target customers (Builders, Architects, Contractors, any related to construction industry) - Maintain and grow relationship with existing customers by regular meetings - Taking care of execution process to convert enquiries into confirmed business. - Set Monthly targets of sales and strive to achieve within a decided...


  • Goa, India The Technology Maker Full time

    Job Title - Customer Support Executive Project - Mobile Gaming App Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Week - Work from Office Experience: 6months + - Night Shift - Pick and drop service provided by company within...


  • Goa, India Siemens Full time

    We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and...

  • Marketing Executive

    1 month ago


    Goa, India New Vision Printing Services P. Ltd Full time

    **About Us** Photojaanic’s purpose is to help enrich our customer’s lives through customized and personalized products. We are a part of New Vision, and have been building and operating digital imaging businesses for over 15 years. We are a “full-stack” business. We produce our own products, market them, and manufacture them ourselves. This lets us...


  • Goa, India De Mandarin Hotel Full time

    We are looking for front office executive staff who have previous work experience in the same field. Front office executives are responsible for managing the front desk and reception area of an office. Serving as the initial point of contact for clients and visitors, they are responsible for creating a great first impression of the company. - Handle the...

  • Concierge Executive

    1 month ago


    Goa, India Lohono Stays By Isprava Full time

    **Duties & Responsibilities -** - Providing administrative support to other executives by handling personal requests such as scheduling appointments and ordering supplies - Coordinating travel arrangements for executives, including booking flights and hotels, arranging conference calls with other executives, and making sure all details are taken care of -...


  • Goa, India Riyan Gems Jewellery Private Limited Full time

    To achieve individual sales targets by engaging with the customers, explaining the offerings of the store, assisting them in choosing the jewelry and completing the sales transactions. - Receive the customer and engage with the customer to understand the customer’s requirement. - Count the stock daily by managing the record of the opening stock and closing...


  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **ONLY CANDIDATES LOCATED IN GOA CURRENTLY** **Position**:Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **Job Overview** We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and...


  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **CANDIDATES LOCATED IN GOA CURRENTLY** **Position**:Customer Service Executive **Experience**:Freshers - 2+yrs **Job Location**:Goa - Remote **Job Overview** We are looking for a Customer Service Executive to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot...


  • Goa, India Tuan Gems And Jewels India Private Limited Full time

    Location : Mall De Goa Mall **Responsibilities**: - Present and sell company products and services to new and existing customers. - Prospect and contact potential customers. - Provide outstanding customer service. - Meeting the assigned targets as scheduled. - Cross-selling, Up-selling of the products thereby increasing the sales. - Resolve customer...


  • Goa, India Pai Infinite Solutions Full time

    Provide exceptional customer service - Resolve customer concerns effectively - Excellent communication skills - Experience: 4 to 5 years in customer service Location: North Goa Shift timings: 9:00 am to 5:30 pm Pay: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Goa, Goa:...


  • Goa, India Grassdoor Logistics Technologies Pvt Ltd Full time

    **Position**:Customer Service Executive **Experience**: 2+yrs **Job Location**:Goa - Remote **About Us** We’re a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who’ve come together driven by a common passion for building the most-innovative...

  • Field Sales

    4 weeks ago


    Goa, India Seven Consultancy Full time

    We are seeking a Field Sales Personal Care professional to join our team. As a Field Sales Personal Care, you will be responsible for promoting and selling personal care products to potential customers. This is a dynamic role that requires strong sales skills and a passion for personal care products.In this position, you will be responsible for developing...