Platform Configuration Professional

1 week ago

Gurgaon District Haryana, India BT Group Full time

Platform Configuration Professional

**Job Req ID**:12854**Posting Date**:17-Mar-2023**Function**:Service**Location**:25A DLF City Phase-III,, Gurugram, India**Salary**:within range**Recruiter: Aparajita**

**Hiring Manager: Viplove Tiwari**

**Career Grade: E**

**Internal Closing Date: 24th March 2023**

**Platform Configuration Professional***

**Why BT?**

**We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.**

**Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.**

**Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation, and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.**

**Why Business Unit/Function**

**We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organizations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organizations in the Republic of Ireland.**

**Our Wholesale business helps communications providers (CPs) and other organizations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.**

**Why this job matters**

**This role is responsible for supporting and implementing platform configuration requirements (commercial/secure) for customer and user account creation, profiling and system access. We expect you to consistently collaborate with your team members and engage with stakeholders to deliver on requests in 24x7 operations.**

**You must be able to take a leading position when dealing and negotiating with partners and stakeholders.**

**We are continuously improving our processes by transforming our systems with cutting edge technologies. You must be able to device concrete plans to manage the rigorous changes that might come our way and always be in control of the situations by displaying characteristic ownership, helpfulness and timeliness.**

**Another aspect of this role also requires you to have experience of dealing with bulk data, show logical understanding of patterns, with attention to details, enabling you to fix datasets for system configuratons. You will be required to perform extensive reviews of broken records and fix them as per desired format to ensure 100% accuracy.**

**We also expect you to identify scope of improvement within processes by means of optimization / automation and be responsible for the execution of the same to improve efficiency of resources.**

**What I’ll be doing - your accountabilities**

**Skills required for the job**

**Excel -**
**Expert**

**NGSD / Remedy / ServiceNow -**
**Advanced**

**- Deal with range of system access & profile requests for internal/external accounts - ensuring quality, accuracy and timely completion**
- **Work in a wider team and collaborating on platform changes, amendments and deletions to system configuration settings including KCIs, SLAs, customer contacts and support groups which impact operations teams and direct customer experience of BT service**:

- **Work on broken records within large and complex datasets to fix the issues as per desired format to ensure 100% accuracy; Migrate data for inventory systems/CMDB to be updated**:

- **Provide a detail focus and enthusiasm to right first time approach ensuring consistency and accuracy - minimising service, user, customer or operations impacts**:

- **Coordinate with backend database and ASG teams to ensure all necessary changes ar

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