Guest Relations Executive

2 weeks ago


Pune Maharashtra, India Mosahay Full time

**Job Title: Guest Relations Executive**

**Salary Range: INR 30,000 - 35,000**

**Location: Pune, Maharashtra, India**

**Company: Inox**

**Company Overview**:
Join our team at Inox, a leading entertainment company dedicated to providing exceptional movie-going experiences. With a commitment to quality service and innovation, we strive to create memorable moments for our guests. As we continue to expand our presence in Pune, we are seeking a passionate and customer-focused individual to join us as a Guest Relations Executive.

**Position Overview**:
As a Guest Relations Executive at Inox, you will play a key role in ensuring the satisfaction and comfort of our guests during their visit to our cinemas. You will provide personalized assistance, address guest inquiries, and uphold our high standards of hospitality. If you are enthusiastic about delivering excellent service and thrive in a fast-paced environment, we want you to be part of our team.

**Responsibilities**:

- Welcome guests to the cinema and assist with ticket purchases, seating arrangements, and other inquiries.
- Provide information about movie showtimes, special promotions, and cinema facilities.
- Address guest concerns and complaints promptly and courteously, striving to resolve issues to their satisfaction.
- Coordinate with other departments to fulfill guest requests, such as arranging special accommodations or assisting with accessibility needs.
- Maintain cleanliness and organization in the lobby and guest areas, ensuring a welcoming environment for all visitors.
- Assist with administrative tasks, including ticket sales, cash handling, and maintaining guest records.
- Monitor guest feedback and reviews, identifying opportunities to improve the guest experience and implementing appropriate measures.
- Uphold company policies and procedures, including safety and security protocols, at all times.

**Qualifications**:

- Previous experience in a customer service or guest relations role, preferably in the hospitality or entertainment industry.
- Excellent communication and interpersonal skills, with a friendly and customer-focused attitude.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in basic computer skills and familiarity with ticketing systems is a plus.
- Flexibility to work evenings, weekends, and holidays as required.
- A passion for providing exceptional service and creating positive experiences for guests.

**Benefits**:

- Competitive salary range of INR 30,000 - INR 35,000 per month.
- Opportunities for career growth and advancement within the company.
- Employee discounts on movie tickets, concessions, and other cinema amenities.
- Training and development programs to enhance your skills and knowledge.
- A supportive and inclusive work environment where your contributions are valued.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Guest relations: 2 years (required)
- Hospitality: 2 years (required)
- Hotel management: 1 year (required)

Work Location: In person



  • Pune, India Hilton Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to...


  • Kharadi, Pune, Maharashtra, India Radisson Blu hotel pune Kharadi Full time

    We are looking for expericend Front Office GRE who will work along with front office to ensure smooth operations **Ensuring and providing flawless, upscale, professional and high class guest service experiences**. Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Responding to guests needs and anticipating...


  • Pune, India SMAAASH - Fun Gateway Pvt Ltd Full time

    **Job Summary**:As a Guest Relation Executive at our Family Entertainment Center (FEC), you will be responsible for creating a positive and memorable experience for our guests. You will serve as the primary point of contact, addressing inquiries, providing information, and ensuring a high level of customer satisfaction. Your role is crucial in fostering a...


  • Pune, India vijaya Management Services Full time

    Profile : Guest Relation Executive - Any Graduate can apply - Welcome guest - Set up meetings and update calendars - Take delivery of mail and sort and distribute them - Housekeeping Job location : Pune - Shiwaji Nagar / Erandwane Contact No. 9421966966 **Salary**: ₹300,000.00 - ₹400,000.00 per year **Benefits**: - Health insurance - Paid sick...

  • Guest Relations

    6 days ago


    Mumbai, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Guest Relations /BD Job location: - Andheri, Mumbai **Salary**: - 20,000- 30,000 per month **Experience**: - Total experience: - 7 years of experience in guest relations. - Minimum experience: - 5-6 years of relevant experience in guest relations or a similar role. Education: - Bachelor's degree in Hospitality...


  • Mumbai, Maharashtra, India Superseva Services Pvt Ltd Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

  • Guest Relation Executive

    Found in: Talent IN C2 - 2 days ago


    Pune, India funatpuno Full time

    CompanyOverview:funatpunois a leading company in the hospitality industry dedicated toproviding exceptional guest experiences in the None industry. Weprioritize customer satisfaction and strive to create a welcomingand comfortable environment for all ourguests.RoleandResponsibilities:CustomerInteraction: Interact with guests courteouslyaddressing inquiries...


  • Worli, Mumbai, Maharashtra, India Client of INFOEXESY PVT. LTD. Full time

    **Looking for Guest Relations Executive For Worli and Seawoods location** - Should be able to handle parties. - Should be able to handle customer queries on call as well as in person. - Should greet guests and know their requirements and help them accordingly. - Should have 2-3 years of experience. - Salary Bracket - 18K-22K **Salary**: ₹18,000.00 -...


  • Santacruz, Mumbai, Maharashtra, India Truefitt and Hill pvt ltd Full time

    **Designation: Guest Relation Executive** JOB DESCRIPTION: 1) Business Management 2) Customer Relationship Management 3) Retail & Service Sales 4) Membership Sales 5) Team Management 6) Client Retention 1) Graduate 2) Excellent Communication skill & presentable 3) Relevant experience in Retail & Hotel industry preferred **Salary**: ₹22,000.00 -...


  • Pune, India Meraki Hospitality Llp Full time

    She should present a professional, Guest focused approach. Answers phone & questions about menu Ensure positive dining experience. Takes names on a waiting list. Greets & Seats guests Presents menus Ensure Positive Guest interaction leading to Guest satisfaction.


  • Mumbai, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24039976 **Job Category** Rooms & Guest Services Operations **Location** The Westin Mumbai Powai Lake, #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • Oshiwara, Mumbai, Maharashtra, India Trumind Solutions Full time

    **Responsibilities**: - **Guest Engagement**: - Warmly welcome guests upon arrival and provide personalized assistance throughout their stay. - Anticipate guest needs and proactively offer assistance, information, and recommendations. - Act as a liaison between guests and various hotel departments to fulfill special requests and resolve issues promptly. -...


  • Mumbai, Maharashtra, India SILA Solutions Pvt. Ltd. Full time

    Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done. - **About the...


  • Mumbai, Maharashtra, India Srishti Software Full time

    Review guest arrival lists to offer a warm greeting. - Attend to distinguished visitors (such as VIPs) and respond to their questions. - Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) - Promote services and provide information about amenities, the neighbourhood, and venues. - Anticipate guest needs...


  • Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    Specialty duties This manager position provides ongoing coaching and mentoring of Museum Experience Associates and volunteers who benefit from a supported employment environment. Key responsibilities Guest experience and visitor engagement service enhancement: - Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or exceeds...


  • Pune, India Srishti Software Full time

    Greet and welcome guests as they come and go. - Be professional and pleasant while interacting with guests. - Handle queries and address complaints. - Schedule meetings, interviews, and appointments. - Attend phone calls and redirect them to the appropriate line. - Take messages and pass them on to the receiver. - Receive packages, deliveries, and letters. -...


  • Bandra, Mumbai, Maharashtra, India MoSahay Full time

    The duties and responsibilities of a Waiter/Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks. Pay: ₹20,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: -...


  • Colaba, Mumbai, Maharashtra, India ARAKU COFFEE Full time

    Join Our Team as a Guest Relation Associates at Araku Restaurant. **ONLY FEMALE CANDIDATES REQUIRED** Are you charismatic, Professional, and dedicated to delivering exceptional customer service? We're seeking enthusiastic individuals to join our esteemed team as GRA ( guest relation associate ) at Araku Restaurant ( Mumbai). Position: G R A Morning Shift...


  • Pune, India PUNO - The Adventure Park Full time

    **Must Have** - Exceptional ability to communicate and foster positive business relationships - Proven ability to work independently and self-driven for performance - Must be aggressive and dynamic with a good attitude - Familiar with the work with brand image and promoting value through customer experience - Accountability and personal organization are...


  • Bandra, Mumbai, Maharashtra, India MoSahaya Full time

    Job Title: - Guest Relationship Executive Salary package: - 25000 to 32000 Qualification: - Graduation with 2yrs experience & Fresher with Hotel Management degree can consider Interview Location: - Jio World center Gate number 7, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400055 Or 7205153122 A Guest Relations Executive is...