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Voice Process Executive
2 weeks ago
We are Hiring
**Process : Voice Process Executive**
**Language**:
**English + Malayalam**
**English + Tamil**
**English + Telugu**
**English + Kannada**
**Skills : Average/ Good communication can be considered**
**Experience : Fresher's**
**Work location : Marathahalli, Bangalore**
**Age : 18 - 28**
**Qualification : Graduate / Undergraduate**
**Salary : 19,014/- CTC & 15,468/- Take home.**
**Attendance Bonus : 2000 from OJT day 1 onwards.**
**(There should not be any unplanned leaves)**
**Shift timings : 6am to 1am ( Rotational Shift for 9 hrs )**
**6 day's working & Rotational weekoff**
Direct walk-in
Interview rounds : HR / Versant / Ops
ROLE'S & RESPONSIBILITIES:
Issue Resolution: Addressing customer problems, answering queries, and resolving issues promptly.
Information Provision: Providing information about products, services, policies, and procedures.
Order Processing: Assisting with order placement, tracking, and managing returns or exchanges.
Proactive Communication: Anticipating customer needs and reaching out before issues arise, enhancing overall customer satisfaction
Communication Skills:
Excellent verbal and written communication skills.
Ability to communicate technical information in a clear and understandable manner.
Problem-Solving Skills:
Strong analytical and problem-solving abilities.
Ability to handle challenging situations with empathy and professionalism.
Adaptability:
Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Customer Focus:
Demonstrated commitment to customer satisfaction.
Empathy and patience when dealing with customer concerns.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Marathahalli, Bengaluru, Karnataka (required)
Ability to Relocate:
- Marathahalli, Bengaluru, Karnataka: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7200585283
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