Customer Service Representative
2 months ago
At SOLVIT GLOBAL LOGISTICS LLP, we specialize in providing seamless and efficient logistics solutions to help businesses move their goods around the globe. With a focus on import operations, we are committed to delivering outstanding service and optimizing the supply chain for our customers. We believe in fostering a collaborative and dynamic work environment where employees are empowered to grow and succeed.
**Position Overview**:
**Key Responsibilities**:
- Serve as the primary point of contact for customers regarding import shipments and inquiries.
- Manage and track the status of inbound shipments, providing regular updates to clients.
- Coordinate with customs brokers, carriers, and internal teams to ensure the smooth clearance of goods.
- Resolve any issues related to shipping, documentation, or customs compliance.
- Assist in preparing and reviewing import documentation (e.g., bills of lading, commercial invoices, packing lists, etc.).
- Provide exceptional customer service by addressing concerns, answering questions, and resolving complaints in a timely manner.
- Collaborate with other departments (such as sales, warehouse, and finance) to streamline operations.
- Maintain accurate records of shipment statuses, customer interactions, and reports.
**Qualifications**:
- Prior experience in customer service or import logistics is highly preferred.
- Knowledge of import procedures, documentation, and customs regulations.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using logistics software and tracking systems is a plus.
- Problem-solving abilities with a customer-first mindset.
- Attention to detail and accuracy in documentation and reporting.
- Ability to work both independently and as part of a team in a fast-paced environment.
**Why Join Us?**:
- Competitive salary and benefits package.
- Opportunities for growth and professional development.
- Collaborative work environment with a focus on employee success.
- Be a part of a fast-growing logistics company that values innovation and customer service.
Pay: Up to ₹32,000.00 per month
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi marathi (preferred)
Work Location: In person
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