Ops- Process Excellence

2 weeks ago

Bengaluru, India Epifi Technologies Full time

**About epiFi**

**Who we are**:Simply put, a neo-bank startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure ‘hub’ - a savings account that offers debit cards and allows you to consolidate your finances in a single intuitive view.

**Who we’re looking for**:Exceptional, innovative people Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.

**Why you should work with us**:We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking ‘impact and growth’. Our office is not just fun, it is human, nimble and business-like.With rich experience in the world’s leading tech companies and banks, we deeply and equally understand both the ‘fin’ and ‘tech’ in fintech. Funded by leading

global VCs, we’re in pursuit of a fantastic experience for both our consumers and colleagues.
- Collaborating with cross functional teams, stakeholders & management to deliver projects involving quantitative & qualitative analysis, process design and strategy, planning and automation.
- Designing end-to-end processes to deliver the best-in-class experience for consumers across channels, products and features.
- Actively identifying opportunities for product & process improvements and manage their execution with different teams
- Owning automation projects across different Operations tools & platforms
- Working closely with our content team to ensure our user communication is best-in-class
- Being the voice of the customer and actively engaging with teams on user feedback
- You have at least 3+ years of experience in Process Design or Process Excellence, preferably in Operations related functions. Prior experience in the fintech industry is a plus.
- You believe that the best way to improve any process is to analyze, probe and investigate.
- You have worked on projects with cross functional teams & stakeholders

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