Lead Process Excellence

3 weeks ago

Bengaluru, India Razorpay Full time

Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

We're searching for a highly motivated Process Excellence Lead to join our team and play a pivotal role in transforming agent and merchant experience. In this exciting role, you'll be responsible for leading the development and implementation of process excellence for Customer Success team

Here's what you'll do:

Champion of Process Transformation: Design and implement a governance framework for process ownership, establishing clear SOPs and continuous improvement  Change Management : Change planning and management for deployment of re-designed processes  Process Architect: Identifying opportunities for improvement and implementing solutions that enhance efficiency and effectiveness. Roadmap to Success: Create and maintain a continuous improvement roadmap for process enhancements and new process development. Automation Advocate: Analyze current processes and workflows to identify areas where automation can streamline operations, improve accuracy, and enhance efficiency. Process Optimization Expert: Leverage business optimization and innovation tools and applications, to analyze, redesign, and re-engineer business processes for improved efficiency, accuracy, and user experience. Content creation and Management : Lead the creation and implementation of comprehensive SOPs and manage a centralized knowledge base to improve process efficiency and team knowledge

Skill 

Proven Track Record: Minimum 2 years of experience in Process Excellence practitioner and a total experience of 5 years Stakeholder management: Experience managing stakeholders Technical Expertise: Strong knowledge of Six Sigma methodologies, statistical tools, and quality & process re-engineering principles. Change Agent: Proven skills in program management and change management, with expertise in driving adoption of new processes and technologies. Communication Master: Excellent communication, interpersonal, and facilitation skills to effectively engage diverse stakeholders.

Collaborative Spirit: Collaborative, team-oriented approach with a high energy level, confidence, and assertiveness.

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