Process Excellence Leader
1 week ago
Process Excellence Leader
Collaborate for Success
Circana is a global leader in consumer behavior insights, empowering thousands of top brands and retailers with advanced analytics and cutting-edge technology to drive business growth. By offering clarity on consumer behavior, store dynamics, and market trends, we equip our clients to leverage insights, drive innovation, meet market demands, and surpass competitors.
At Circana, we foster a culture of continuous learning, open feedback, and celebration of achievements in a flexible and inclusive work environment. With a strong commitment to diversity and inclusion, we recognize the value of diverse perspectives in driving business success. Join our dynamic team to challenge the status quo, drive outcomes, and explore new possibilities together.
Responsibilities
- Lead the development of service strategies and ensure effective communication and enforcement of processes.
- Oversee the enhancement of Information Technology Service Management (ITSM) processes and controls.
- Establish and lead a Process Council, supervise process owners, and maintain governance standards.
- Drive continuous service improvements to enhance quality and customer satisfaction.
Job Responsibilities
- Oversee and lead various ITIL processes (Incident, Problem, Change, Service Level, etc.).
- Resolve Service Management issues related to ITSM Services.
- Review service metrics to identify successes and recommend service enhancements.
- Coordinate inter-process changes and ensure process alignment and consistency.
- Develop and deploy new departmental processes and identify enhancements to existing ones.
- Support audit engagements and control reviews.
Requirements
- Undergraduate degree with a minimum of 12 years of relevant experience.
- ITIL Foundation certification is a plus.
- Knowledge of Lean Six Sigma is essential, certification preferred.
- Demonstrated ability to foster an IT service-oriented culture.
- Strong negotiation and stakeholder management skills.
- Excellent communication, analysis, and problems-solving abilities.
Core Behaviors at Circana
- Stay Curious: Embrace a learning mindset and ask insightful questions.
- Seek Clarity: Turn complexity into actionable insights.
- Own the Outcome: Take accountability and make informed decisions.
- Center on the Client: Create value and prioritize customer satisfaction.
- Be a Challenger: Drive continuous improvement and innovation.
- Champion Inclusivity: Build trust through empathy, respect, and integrity.
- Commit to each other: Contribute to a positive work environment for all.
Location: Bangalore
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