Support Coordinator-hyderabad

4 months ago

Hyderabad Telangana, India Nipun Net Solutions Full time

**Required Skills **:Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (e.g., Salesforce, Zendesk), and ticketing systems.**:

- **Experience **:3-5 years**:

- **Qualification **:Diploma or or Bachelor’s degree in business administration**:

- **No.of positions **:1**:

- **Job Description**:
A Support Coordinator is responsible for providing administrative and logístical support to ensure the efficient operation of a support team, department, or organization. They play a key role in managing communication, coordinating support activities, and ensuring that clients or customers receive timely and effective assistance. Support Coordinators often work in various industries, including healthcare, IT, customer service, and non-profit organizations.

**Job Summary**:
**Key Responsibilities**:

- **Customer Support Coordination**:

- Manage and prioritize support tickets, ensuring timely and accurate resolution of issues.
- Escalate complex issues to appropriate departments or senior support staff when necessary.
- **Communication and Collaboration**:

- Coordinate with internal teams (e.g., IT, sales, technical support) to ensure cohesive and effective service delivery.
- Communicate with clients to provide updates on ticket status, follow-up actions, and resolution timelines.
- Schedule and coordinate meetings, calls, or service appointments as required.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, issues, and resolutions in the support system or CRM.
- Prepare regular reports on support activities, including metrics such as response time, resolution time, and customer satisfaction.
- Assist in developing and maintaining knowledge base articles, FAQs, and support guides.
- **Process Improvement**:

- Identify and suggest improvements to support processes to enhance service quality and efficiency.
- Participate in training sessions and workshops to stay updated on new procedures, products, or services.
- Assist in onboarding and training new support team members.
- **Administrative Support**:

- Provide administrative assistance to the support team, including scheduling, data entry, and other tasks as needed.
- Manage office supplies, equipment, and other resources necessary for the support team’s operation.
- **Customer Relationship Management**:

- Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
- Gather feedback from customers to identify areas of improvement and potential opportunities for new services.

**Qualifications and Skills**:

- **Education**: Diploma or or Bachelor’s degree in business administration, Communications, or a related field preferred.
- **Experience**: 3-5 years of experience in a support, customer service, or administrative role.
- **Technical Skills**: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (e.g., Salesforce, Zendesk), and ticketing systems.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to interact professionally with clients and team members.
- **Organizational Skills**: Strong organizational and multitasking abilities, with a keen eye for detail.
- **Problem-Solving**: Ability to think critically and resolve issues promptly.
- **Interpersonal Skills**: Strong interpersonal skills and a customer-centric approach.

**Preferred Qualifications**:

- Experience in a similar role within [industry, e.g., healthcare, IT, non-profit, etc.].
- Familiarity with project management tools and techniques.
- Certification in customer service or support-related fields.

**Working Conditions**:

- Office environment with a possibility of remote work.
- May require occasional travel to client sites or other locations for meetings or training.

  • Accounting Coordinator

    5 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands:Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Accounting Coordinator

    5 days ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands:Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Accounts Payable Coordinator

    7 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Accounts Payable Coordinator

    6 days ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • 3D Coordinator

    6 months ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    2+ years of design experience - Have an available online portfolio - Experience working with a variety of design tools such as Photoshop, Illustrator, and InDesign - Experience in prototyping We're looking for a proficient 3D Coordinator (Lead) who can work in a variety of areas such as 3D modeling, texturing, VFX, animations, rendering environments,...

  • Financial Payment Operations Coordinator

    1 week ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsAt Inspire Brands Hyderabad Support Center, we are at the forefront of digital transformation and operational efficiencies in the restaurant industry. Our technology hub is driving innovation and product development for the organization and its portfolio of distinct brands.We are seeking an experienced Financial Payment Operations...

  • Patient Support Coordinator

    4 months ago

    Banjara Hills, Hyderabad, Telangana, India Cuddles Foundation Full time

    Patient Support Coordinator About the role: We seek a caring and culturally aware individual to join us as a Program Coordinator. Your role is crucial in ensuring a positive patient and family experience. Your empathy and understanding of patients’ needs will help shape a supportive environment for children and families going through cancer treatment in...

  • Accounts Payable Coordinator Invoice Processing

    1 week ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Accounts Payable Coordinator Invoice Processing

    2 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Accounts Payable Coordinator

    7 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Accounts Payable Coordinator

    6 days ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Customer Support Intern

    2 months ago

    Hyderabad, Telangana, India SmartWinnr, Hyderabad Full time

    **Job Summary**: The product support intern will engage with our existing and new customers to ensure the successful implementation of SmartWinnr. You will have the chance to interact with customers globally and gain valuable exposure to various regions, including the USA, UK, Europe, Japan, China, Singapore, and India. **Responsibilities** **include but...

  • Senior Accounting Coordinator, Lease Accounting Specialist

    5 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsAt Inspire Brands Hyderabad Support Center, we're disrupting the restaurant industry through digital transformation and operational efficiencies. Our technology hub is leading innovation and product development for our organization and its portfolio of distinct brands.We're looking for a Senior Accounting Coordinator, Lease Accounting to...

  • Academic Coordinator

    3 months ago

    Hyderabad, Telangana, India Little Millennium Education Pvt Ltd Full time

    **Company Overview**: Millennium Group is a leading player in the field of K-12 education in India. The group operates K-12 schools and pre-schools primarily in franchise model. Millennium Group of schools was ranked #6 Indias most respected Education Brand in the Education World grand Jury Awards 2020-21. The preschool arm Little Millennium was among the...

  • Tek Support | Process Engineer | hyderabad

    2 weeks ago

    hyderabad, India Tek Support Full time

    Job Title : Process EngineerLocation : HyderabadJob Description :Process Design & Optimization :Develop and improve manufacturing processes for automotive components and assemblies.Implement lean manufacturing principles to minimize waste and enhance process efficiency.Conduct time and motion studies to optimize workflows and minimize cycle times.Quality &...

  • Academic Coordinator

    3 months ago

    Hyderabad, Telangana, India Little Millennium Education Pvt Ltd Full time

    **Company Overview**: Millennium Group is a leading player in the field of K-12 education in India. The group operates K-12 schools and pre-schools primarily in franchise model. Millennium Group of schools was ranked #6 Indias most respected Education Brand in the Education World grand Jury Awards 2020-21. The preschool arm Little Millennium was among the...

  • Tek Support | Process Engineer | hyderabad

    2 weeks ago

    hyderabad, India Tek Support Full time

    Job Title : Process Engineer Location : Hyderabad Job Description : Process Design & Optimization : Develop and improve manufacturing processes for automotive components and assemblies. Implement lean manufacturing principles to minimize waste and enhance process efficiency. Conduct time and motion studies to optimize workflows and minimize cycle times. ...

  • Tek Support | Process Engineer | hyderabad

    2 weeks ago

    hyderabad, India Tek Support Full time

    Job Title: Process EngineerLocation: HyderabadJob Description:Process Design & Optimization:Develop and improve manufacturing processes for automotive components and assemblies.Implement lean manufacturing principles to minimize waste and enhance process efficiency.Conduct time and motion studies to optimize workflows and minimize cycle times.Quality &...

  • Accounts Payable Coordinator Specialist

    7 days ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterWe are a technology hub driving digital transformation and operational efficiencies in the restaurant industry.The company's strategy involves innovation and product development for its portfolio of distinct brands.The Inspire Brands Hyderabad Support Center will focus on developing capabilities in data science,...

  • Product Support Executive

    3 months ago

    Hyderabad, Telangana, India SmartWinnr, Hyderabad Full time

    Job description **Role**: Product Support Executive (Night Shift) **Department**: Customer Support **Location**: Hyderabad (Onsite) **Job Summary**: As a Product Support Executive, you will play a crucial role in ensuring the successful implementation and ongoing support of SmartWinnr for our global clientele. You will engage with customers throughout...