Product Support Executive

2 months ago


Hyderabad Telangana, India SmartWinnr, Hyderabad Full time

Job description

**Role**: Product Support Executive (Night Shift)

**Department**: Customer Support

**Location**: Hyderabad (Onsite)

**Job Summary**:
As a Product Support Executive, you will play a crucial role in ensuring the successful implementation and ongoing support of SmartWinnr for our global clientele. You will engage with customers throughout the pilot, implementation, and post-implementation phases, providing exceptional support and consulting to meet their needs. This role requires handling tasks independently, a commitment to working night shifts, and leveraging your experience to contribute to customer satisfaction and success.

**Responsibilities**:

- Customer Engagement: Interact with SmartWinnr customers across various stages including pilot, implementation, and post-implementation to ensure seamless integration and satisfaction.
- Query Resolution: Address and resolve customer queries with a consultative approach, providing tailored solutions and guidance.
- Product Knowledge: Stay updated with the latest updates, changes, and releases in SmartWinnr to offer accurate and current information to customers.
- Opportunity Identification: Assist in identifying and leveraging cross-sell and upsell opportunities within existing customer accounts to drive growth.
- Independent Handling: Manage and execute tasks independently with mínimal supervision, demonstrating strong problem-solving skills.
- Night Shift: Be available to work night shifts to accommodate global customer needs and ensure timely support across different time zones.

**Requirements**:

- Experience: 1-3 years of experience in a similar role with a proven track record in customer support or technical support.
- Communication Skills: Excellent written and verbal communication skills in English, with the ability to clearly convey complex information.
- Technical Proficiency: Ability to learn and effectively use software systems like SmartWinnr. Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
- Self-Motivation: Results-driven, self-starter with strong motivation, persistence, and a proactive attitude.
- Customer Focus: A passion for helping others, delivering exceptional support, and ensuring a high level of customer satisfaction.
- Flexibility: Willingness to work night shifts and adapt to the needs of a global customer base.

**What we offer**:

- Competitive compensation and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 15/09/2024



  • Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift. Note: - No cab facility is provided. No of Openings: - 3 **Nightshift-3 Positions(Male Only)** Location: -Hyderabad(Work from office) **Required Skills**: - 6 months-10 years of...


  • Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift. **Note: - No cab facility is provided.** No of Openings: - 3 **Nightshift-3 Positions(Male Only)** Location: -Hyderabad(Work from office) **Required Skills**: - 6 months-3 years of...


  • Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift.** **Note: - No cab facility is provided.** **No of Openings: - 6 Males Only (Contract Basis) for Nightshift** Location: -Hyderabad(Work from office) **Required Skills**: - 6...


  • Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location.** **Note: - No cab facility is provided.** No of Openings: - 6 Males Only (Work from Office). **Address** Gravity Cybertech Private LimitedUnit # 101, 1st Floor,...


  • Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location.** **Note: - No cab facility is provided.** No of Openings: - 3 Males Only (Contract Basis-Work from Office). **Address** Gravity Cybertech Private LimitedUnit #...


  • Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location.** **Note: - No cab facility is provided.** No of Openings: - 6 Males Only (Work from Office). **Address** Gravity Cybertech Private LimitedUnit # 101, 1st Floor,...

  • Production Support

    3 months ago


    Hyderabad, Telangana, India Warrior tech solutions Full time

    Hi, Greetings from Warrior Tech Solutions. **Role: Production Support** **Location : Chennai/ Hyderabad (Onsite)** **Timings: 2.30 PM to 12.00 AM IST** **Notice: Immediate Joiners / Less than 30 days** - Must be able to understand the data supply chain from source system to reports and be able to troubleshoot issues and gaps effectively. - Must know SQL...


  • Hyderabad, Telangana, India Annapurna College of Film and Media Full time

    **DESIGNATION: PRODUCTION & MEDIA EXECUTIVE** **INDUSTRY TYPE: Education / Film / Media** **WORK EXPERIENCE**: **Job Experience**:Media executive / Production Executive/ Production Assistant / Production & Media executive **JOB DESCRIPTION** A dedicated and creative individual to join our team as a Production and Media executive. This role will play a...


  • Hyderabad, Telangana, India Annapurna College of Film and Media Full time

    **WORK EXPERIENCE**: **Job Experience**:Videographer / Photographer / Content creator / Video Editor / Media executive / Production Executive / Production Assistant / Production & Media executive **JOB DESCRIPTION** A dedicated and creative individual to join our team as a Production and Media executive. This role will play a pivotal part in supporting the...


  • Hyderabad, Telangana, India Cognizant Full time

    **Exp: 9.5 to 13 years** **Skill: IICS Production Support** **Location : Bangalore/Kolkata/Hyderabad /Pune/Chennai** **Technical Skills**: Unix Shell Scripting,Informatica Cloud,Data Integration,SQL,ETL,Cloud DWH,Informatica Cloud CLI,Informatica Cloud Scheduler,External Scheduler,Data Lake Concepts,Data WareHousing Concepts. **Responsibilities**: -...


  • Hyderabad, Telangana, India TeleCalling Executive Full time

    **Objectives of this role** - Understand customer psyche and record both successful and unsuccessful sales methods - Handle both inbound and outbound telecalling - Improve organisational efficiency through diligent observation skills as a telecaller - Help the company grow by finding opportunities in customer requirements - Resolve complaints, provide...


  • Hyderabad, Telangana, India CENTSTONE SERVICES LLC Full time

    **Job Title: Customer Support Executive** **Location: Hyderabad** **Type: Full-time, On-site** **Domain: Consumer Electronics or Similar** **Experience: 2+ years** **Job Summary**: **We are seeking a customer-focused Customer Support Executive to join our team. You'll provide exceptional support to customers, resolve issues, and contribute to customer...


  • Hyderabad, India Gravity Cybertech Private Limited Full time

    **Experience**:1-5 Years **Location**: Hyderabad **Notice Period**: immediate Joiners or 7 days of NP **Shifts**: Rotational Shifts (No Transport Facility) **Summary**: Responsible for helping clients use our app and triage issues faced by them. Assists with approvals, complaints, orders, errors, accounts, billing, cancelation, refunds, and other...


  • Hyderabad, Telangana, India III Consulting Pvt. Ltd. Full time

    **Customer Support Executive (1 - 3 Years)** **Who We Are Looking For** A highly enthusiastic team member who believes the only way to build a sustainable brand is to have the customer at the centre of its universe. Ideally, we are looking for someone with excellent communication skills, knowledge in customer service practices and a passion for delighting...

  • Support Executive

    5 months ago


    Madhapur, Hyderabad, Telangana, India Myclassboard Educational Solutions Pvt Ltd Full time

    Role : Client Support Executive Exp: 0 to 2 Location: Hyderabad Managing a team of representatives offering client support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures At the heart of being a customer support executive is keeping customers satisfied so that they...


  • Hyderabad, Telangana, India RealPage India Full time

    **ABOUT THE TEAM** The Technical Support team in India communicate with customers via chat inquiries requiring assistance with RealPage software products. Agents will learn to answer technical questions to support a specific solution. The team will possess a deep understanding of the innerworkings of the product, perform technical analysis and communicate...


  • Hyderabad, Telangana, India Live Connection Full time

    Hiring for Production Support Technician (Software development Analyst) for one of the top esteemed company in Hyderabad. Role: Production Support Technician **Required**: 1+ yrs of C#, SQL (Exp. 1 to 3 Yrs) - Bachelor's degree in Computer Science, Information Systems, or related field. - At least 12 months of experience as a Production Support Technician...


  • Hyderabad, Telangana, India UNHR Full time

    Job Title: Customer Support Executive Location: Hyderabad **Salary**: 25K - 30K Experience: 2 years **Job Summary**: **Key Responsibilities**: - Educate customers about Jivika’s products, their benefits, and usage to help them make informed choices. - Handle order processing, and shipping updates, and manage returns or exchanges, following up to...


  • Hyderabad, Telangana, India Lot Mobiles Pvt. Ltd Full time

    **Hiring for RETAIL Customer Care Executive in LOT MOBILES PVT LTD** **Job Summary**: **As a Customer Care Executive at Lot Mobiles Pvt Ltd, you will play a crucial role in delivering exceptional service to our valued customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. Your goal...


  • Hyderabad, Telangana, India People Prime Worldwide Full time

    **About Company**: It is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers "scale at speed," we design future state solutions for industry leaders and offer innovative digital...