Product Support Executive

3 months ago

Hyderabad Telangana, India SmartWinnr, Hyderabad Full time

Job description

**Role**: Product Support Executive (Night Shift)

**Department**: Customer Support

**Location**: Hyderabad (Onsite)

**Job Summary**:
As a Product Support Executive, you will play a crucial role in ensuring the successful implementation and ongoing support of SmartWinnr for our global clientele. You will engage with customers throughout the pilot, implementation, and post-implementation phases, providing exceptional support and consulting to meet their needs. This role requires handling tasks independently, a commitment to working night shifts, and leveraging your experience to contribute to customer satisfaction and success.

**Responsibilities**:

- Customer Engagement: Interact with SmartWinnr customers across various stages including pilot, implementation, and post-implementation to ensure seamless integration and satisfaction.
- Query Resolution: Address and resolve customer queries with a consultative approach, providing tailored solutions and guidance.
- Product Knowledge: Stay updated with the latest updates, changes, and releases in SmartWinnr to offer accurate and current information to customers.
- Opportunity Identification: Assist in identifying and leveraging cross-sell and upsell opportunities within existing customer accounts to drive growth.
- Independent Handling: Manage and execute tasks independently with mínimal supervision, demonstrating strong problem-solving skills.
- Night Shift: Be available to work night shifts to accommodate global customer needs and ensure timely support across different time zones.

**Requirements**:

- Experience: 1-3 years of experience in a similar role with a proven track record in customer support or technical support.
- Communication Skills: Excellent written and verbal communication skills in English, with the ability to clearly convey complex information.
- Technical Proficiency: Ability to learn and effectively use software systems like SmartWinnr. Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
- Self-Motivation: Results-driven, self-starter with strong motivation, persistence, and a proactive attitude.
- Customer Focus: A passion for helping others, delivering exceptional support, and ensuring a high level of customer satisfaction.
- Flexibility: Willingness to work night shifts and adapt to the needs of a global customer base.

**What we offer**:

- Competitive compensation and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 15/09/2024

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