Customer Service Assistant-chat
6 days ago
**Customer Support Executive (Blended Process - Chat 80% and Call 20%)**
- _____________________
- **Answering the interview call is essential. If you can't commit, please don't apply.**:
- You will receive a **brief interview call** within 3-5 days, so please stay **alert**.
- If selected, you must attend a **WALK-IN interview** in Noida Sector 62.
- Proficient or Excellent **English**& Confidence Required
- Work Mode: Work From **Office**:
- _________________
**MAXIMUM BUDGET (Non-Negotiable)**: ₹25,000 CTC to ₹30,000 CTC
**Salary**:
- **Freshers**: ₹25,000 CTC (In-hand: ₹19,000)
- _____________________
**Position Type**: Full-Time
**Roles and Responsibilities**:
- Manage customer inquiries and issues through both chat (80%) and voice support (20%).
- Provide outstanding customer service to ensure customer satisfaction and effectively resolve concerns.
- Maintain a professional and courteous communication style in both English and Hindi.
- Accurately record customer interactions and escalate complex issues when necessary.
- Adapt to various customer interactions and handle them efficiently in a fast-paced environment.
**Requirements**:
- **Skills**: Strong communication skills in English and Hindi, clear speaking voice, and ability to pass Versant-5 or an equivalent assessment.
- **Qualification**: Graduation in any discipline.
- **Versant Score**: A score of 5 on the Versant test is required.
**Additional Information**:
- **Work Location**: Noida Sector - 62
- **Shift Timings**: Rotational shifts
- **Training**: 7-day training program
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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