Customer Service Assistant

3 months ago


Noida Uttar Pradesh, India 10x Growth Accelerator Full time

About Us:
Ienergizer is a leading BPO located in the vibrant Sector 60 of Noida, specializing in providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.

**Job Description**:
As a Customer Service Executive for the Go Magenta process, you will manage both chat and voice interactions, ensuring that customer queries are handled efficiently and effectively.

Key Responsibilities:

- Handle customer inquiries and issues primarily through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring high levels of customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

**Salary**:

- CTC: ₹40,000 - ₹45,000 per month

**Requirements**:

- **Education**: Graduates preferred; undergraduates with relevant experience are also considered.
- **Experience**: Minimum of 6 months in a BPO, blended, or chat support role.
- **Skills**:

- Excellent written and verbal communication skills.
- Ability to work graveyard shifts.
- **Availability**: Immediate joiners preferred.

Working Conditions:

- **Schedule**: 5 days working with 2 rotational days off each week.
- **Shifts**: Graveyard shifts only.

Additional Information:

- Note: No cab facilities or meal provisions available.

Interview Details:

- **Time**: Between 3:00 PM - 8:00 PM

Why Join Us?
- Engage with a dynamic and supportive team in the US telecom sector.
- Develop your skills in a blended customer service role.
- Work in a competitive environment that values efficiency and customer satisfaction.

Pay: ₹40,000.00 - ₹45,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person



  • Noida, Uttar Pradesh, India Virtual Assistant Pvt Ltd Full time

    **Urgent Requirement**:Work from Office**. Immediate Joiners required for an international client, interview will be today virtually or telephonic. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience. **Skills &...


  • Noida, Uttar Pradesh, India House of Fett Full time

    A Customer service Assistant is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a positive customer experience through effective communication and problem-solving skills. They may also assist with order processing and follow-up on customer issues to ensure satisfaction. **Job...


  • Noida, Uttar Pradesh, India Virtual Assistant Pvt Ltd Full time

    **Role Description** This is a full-time on-site role for a Virtual Assistant Pro at Virtual Assistant Private Ltd in Noida. The Virtual Assistant will be responsible for providing administrative assistance, customer service for our US clients. **Qualifications and skills required**: - Communication and Customer Service skills - 1 year+ of experience in...


  • Noida, Uttar Pradesh, India Recruitment Hub Full time

    profile - customer service assistant process - personal loan salary - 14 to 15k experience - fresher only location noida good communication skill Pay: ₹14,000.00 - ₹15,000.00 per month Schedule: - Day shift Application Question(s): - are you comfortable with noida location? - have you done graduation? - are you able to speak english fluently? -...


  • Noida, Uttar Pradesh, India Virtual Assistant Pvt. Ltd. Full time

    Immediate Joiner required, Interview will be today. **Role Description** This is a full-time on-site role for an Administrative Assistant at E Virtual Services in Noida. The Administrative Assistant will be responsible for performing a variety of day-to-day tasks for the client, including answering phone calls, maintaining communication, providing...


  • Noida, Uttar Pradesh, India AllSec Technologies Full time

    **Job Title: Customer Support Executive** **Location**: Noida **Salary**: ₹15,000 - ₹50,000 CTC per month **Responsibilities**: - Provide accurate and timely solutions to customer problems - Utilize problem-solving skills to resolve complex customer issues - Maintain a high level of customer satisfaction and loyalty - Collaborate with internal teams...


  • Noida, Uttar Pradesh, India VictaMan Services Private Limited Full time

    A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Pay: ₹16,500.00 -...


  • Noida, Uttar Pradesh, India True Workers Full time

    Job Title: Customer Care Executive - Domestic Process Location: Sector 16, Noida Schedule: 5 days working Male/Female Both Can Apply. Requirements: Customer service experience, fluency in English and Hindi & 12th/Graduate Passed Can Apply. Benefits: Competitive salary, health insurance, career growth opportunities. Join our team providing exceptional...


  • Noida, Uttar Pradesh, India Ann info consulting Full time

    Hi, We are hiring for customer service Associate, for our client. Job role : customer support Location: Noida Mode : onsite 5days working Fulltime position Hiring for Voice/non-voice/chat/blended/travel Process. Thanks Naina 7827980261 Pay: ₹9,170.93 - ₹33,700.69 per month Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably...


  • Agra, Uttar Pradesh, India Recruitment Hub Full time

    CUSTOMER SERVICE ASSISTANT LOCATION - AGRA, DELHI SALARY- 2.56LPA GRADUATION MANDATORY STRONG COMMUNICATION SKILSS **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift Application Question(s): - do you speak english? - how many years of experince do you hold in slaes? - are you comfortable for delhi or agra...


  • Noida, Uttar Pradesh, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Noida, Uttar Pradesh, India VictaMan Services Private Limited Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone **Salary**: ₹16,000.00 - ₹18,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting...


  • Noida, Uttar Pradesh, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller **Salary**: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Noida, Uttar Pradesh, India VictaMan Full time

    Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...


  • Noida, Uttar Pradesh, India Apoyo Solutions Full time

    Customer Service Scheduling the meetings. Miscellaneous work assigned by Manager Training provided. Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift **Language**: - English (preferred) Work Location: In person **Speak with the employer** +91 9311468923

  • Customer Service

    7 months ago


    Noida, Uttar Pradesh, India Diversified Business Solutions Pvt Ltd Full time

    **Experience: 1-2 years into customer service/BPO** **Roles and Responsibilities**: - Provide courteous and professional assistance to customers, addressing their concerns promptly and effectively. - Build rapport with customers and establish a positive relationship to enhance their overall experience. - Listen attentively to customer inquiries and...


  • Noida, Uttar Pradesh, India ICONIC BUSINESS SOLUTION LLP Full time

    **Position **:Customer Service Executive **Experience **:Minimum 1 Year **Location **:Noida Sector 58 **Responsibilities**: - Provide accurate information about our products, services, and policies to customers. - Assist customers in resolving issues, complaints, and escalations in a timely manner. - Ensure customer satisfaction by delivering...


  • Noida, Uttar Pradesh, India Tatwa Technologies Ltd Full time

    Responsible to explain insurance policies and products to potential and existing clients, guiding them toward the best coverage Issue quotes, maintain client records, prepare reports, and answer client questions about insurance plans and policies Suggest modifications and updates to existing clients’ insurance policies Build customized insurance...


  • Noida, Uttar Pradesh, India Tatwa Technologies Ltd Full time

    Responsible to explain insurance policies and products to potential and existing clients, guiding them toward the best coverage Issue quotes, maintain client records, prepare reports, and answer client questions about insurance plans and policies Suggest modifications and updates to existing clients’ insurance policies Build customized insurance...


  • Noida, Uttar Pradesh, India Soltee by Sulakshana Monga Full time

    **Job Title**: Customer Service Representative **Key Responsibilities**: - **Customer Support and Assistance**: - Provide accurate information about products, orders, shipping, returns, and exchanges. - Assist customers with placing orders, making payments, tracking deliveries, and resolving any order-related issues. - **Issue Resolution and Complaint...