Finance Coordinator

4 months ago

Bengaluru, India SIRVA Full time

SIRVA is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.

With SIRVA locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support
- By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide.

We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it

Why work for SIRVA?

Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections and friendships the world over with SIRVA.

Diversity and inclusion is part of our service and therefore is part of our DNA. At SIRVA BGRS our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.

SIRVA has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Finance Coordinator

This role will report to the Team Leader, Client Accounting. The Finance Coordinator will support the automated processing of SIRVA Supplier invoices which requires human intervention to resolve automation defects or requires processing manually without automation support. The individual must exhibit the skills to work in a high volume, highly complex environment with automation tasks based on set guidelines ensuring accuracy of payments to our customers based on strict SLAs.
The role will also be required to support internal SIRVA enquiries regarding supplier payments in an expedient and professional manner along with supplier interaction where required. The role carries responsibility for high levels of attention to detail in a fast-paced environment. The role will also be required to manage process controls and liaise with Customer Experience teams for on hold claims and the Digital Policy Solution team to report and maintain the accuracy of the Digital policies used within Automation when defects arise. Ad hoc tasks will also be required to support the wider Production Automation Support team in Bangalore.

**More specifically but not limited to, you will be**:

- Receiving, processing, and identifying automation defects relating to Supplier invoices in accordance with the standard process guidelines.
- Guaranteeing Payment Accuracy - Striving for 0% error rate on payments
- Liaising with other team members, sharing knowledge, and pursing knowledge
- Developing and maintaining effective working relationships with Operations and other departments
- Reviewing and identifying the reason for the failure of automation as per the standard process guidelines
- Liaising with other departments to solve the reason for failure
- Reviewing & auditing Supplier payments that cannot be automated through our PRIME platform
- Performing tasks in accordance with any statutory, legal and client specific requirements
- Auditing and processing all required payments within the defined service level agreement (SLA)
- Adhering to data integrity and confidentiality requirements as per the company policy
- Providing accurate and timely response to internal and external customers regarding payments
- Understanding the financial Impact while processing supplier invoices against correct file level info
- Utilizing Zendesk to manage query resolution
- Understanding SIRVA internal customer needs and identifying opportunities to ensure customer service is provided at a high standard
- Identifying personal development needs with People Manager, and following through on development activities for performance improvement
- Interacting with internal and external contacts to discuss information and probing for clarification
- Exercising judgement and initiative relying on established processes and practices for problem solution

Our Requirements
- BA/BS degree in Accounting/Finance or a business related field, and/or equivalent work experience / OR / Higher education, preferably in Accounting/ Finance/ Economics
- Minimum of 2 year of accounts payable or related experience
- Strong Microsoft Literacy with Windows and the Office suite: Word, Excel, PowerPoint, Access, and Outlook
- Proactiveness and engaged attitude
- Strong focus on results and a high attention to detail
- Effectively track progress and follow up
- Present good command of English (at least B2 level)
- Customer focused (Internal / External)
- Strong interpersonal skills
- Ability to maintain working relationships and work as part of a team
- Ability to work in a rapidly changing and demanding e

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