IT Support

2 months ago

Mumbai, India Trigyn Full time

Job Description

**Job Description**:
1. Provide second-level support to incidents and requests related to Identity and Access Management (IAM) services that includes Employees Accounts, ROLES, Authorization and Access management.
3. Perform daily troubleshooting of issues by using IAM tools and SQL database query tools.
4. Perform basic validation of Employees data in each target systems integrated with IAM which includes SAP, AD On-Prem, AAD, and XO.
5. Deploy system patches as released by OI, Microsoft, and other vendors related to IAM solution, and upgrade administrative tools and utilities.
6. In close collaboration with other ICT teams, deploy, test, and troubleshoot new IAM developments in DEV, UAT in PROD environments.
8. Maintain and produce support-related artifacts and documentation, including operations manual, process documents, configuration documents, etc. while making them available to the whole team
9. Provide after-hours support when necessary and respond to emergencies.
10.Work with Business and vendors and other client support teams to resolve issues.

Experience
1. Has a minimum of two years of information security experience, working with on-prem and cloud-based security solutions.
2. Knowledge of secure web gateway solutions, preferably Zscaler.
3. Knowledge of Microsoft Threat Protection suite, as Azure AD Identity Protection, Microsoft Defender for Endpoint, Exchange Online Protection.
4. Knowledge in network/firewalls devices (e.g., Cisco ASA, Cisco FTD, Cisco Meraki, Palo Alto, FortiGate)
5. IT security specialist training and certifications are an asset, and especially related to Microsoft (Azure / M365) security solutions
6. ITIL V3/4 foundation level certification is desirable.AZ-500 Microsoft Azure Security Technologies and/or MS-500 Microsoft 365 Security Administration certificate will be an advantage.
7. Excellent oral and written command of English.
8. SC-300 Microsoft Identity and Access Administrator and/or SC-200 Security Operations Analyst Associate certificates will be an advantage.
9. Ability to respond against information security alerts
10.Valid proficiency in Vulnerability Management concepts

**Requirements**:
1. Has a minimum of three years of experience of working experience in administration and support of Azure Active Directory, Share Point, Office 365, Microsoft Exchange, and SAP.
2. Experience in developing, implementing, and optimizing SQL queries.
3. Good Familiarity with Security and infrastructure administration.
4. Experience with User Authentications and Identity Synchronization Technologies such as OAuth 2.0, SAML, and OpenID Connect.
5. Knowledge of OI PowerShell scripting
6. External identity providers configuration for Web Application
7. Familiarity with Security and infrastructure administration
8. Knowledge of Office 365 Identity Management
9. Able to articulate complex, technical concepts to non-technical audiences
10.Experience with Cloud User Management and configuration
11.Understanding of Virtualization concepts and virtual system administration
12.Familiarity with core OS services such as SSH, Telnet, FTP, NFS, DNS, DHCP, LDAP
13.Excellent hands-on experience with administration and troubleshooting of Azure AD, MS Exchange, Office 365. And Share Point.

Education and Qualifications
Completed secondary education.

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