Customer Service Officer
2 months ago
**_Job Purpose_**_ :_
- Responsible for retention of customers by providing best services and achieving new customer acquisition._
**_Key Accountabilities:_**
- _Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition. _
- _Sourcing of asset products including JDL renewal & NTB and other asset products. _
- _Term Deposit book growth - incremental and NTB. _
- _Increase of Fee Income by Forex fee income and cross selling of TPP. _
- _Digital onboarding of customers._
**_Job Duties & responsibilities_**_ :_
- _AML/KYC/RE-KYC & Other operational & compliance adherence_
- _Ensure timely completion of training modules assigned. _
- _Ensure complaints are responded to and addressed in a timely manner._
- _Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody._
- _Compliance to audit observations._
**Primary Location**: India-Haryana-Faridabad - elvb
**Job**: Operations
**Schedule**: Regular
**Employee Status**:
Full-time
**Job Posting**: May 16, 2023, 1:39:58 AM
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