Costumer Service Representative
2 months ago
Roles and Responsibilities:
- Research and identify solutions to software and hardware issues. (Basic)
- Diagnose and troubleshoot technical issues, including account setup and networkconfiguration. (Basic)
- Ask customers targeted questions to quickly understand the root of the problem
- Talk to clients through a series of actions, via phone, until they’ve solved technical & Productrelated issues.
- Proven work experience as a Technical Support Engineer, Desktop Support
- Engineer, IT Help Desk Technician or similar role. (Freshers can also apply)
- Hands-on experience with Windows/Linux/Mac OS environments. (Windows Must)
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues. (Basic)
- Good problem-solving and communication skills.
- Ability to provide step-by-step technical & product help.
- Ability to comprehend and speak in English, Hindi and any one 1 Vernacular Language wouldbe an added advantage.
- Flexible to work in Rotational Shifts, Rotational Week Offs, Public Holidays to support ourcustomers.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Quarterly bonus
- Shift allowance
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 6358929783
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