Costumer Service Representative

2 months ago


Ahmedabad Gujarat, India PetPooja Full time

Roles and Responsibilities:

- Research and identify solutions to software and hardware issues. (Basic)
- Diagnose and troubleshoot technical issues, including account setup and networkconfiguration. (Basic)
- Ask customers targeted questions to quickly understand the root of the problem
- Talk to clients through a series of actions, via phone, until they’ve solved technical & Productrelated issues.
- Proven work experience as a Technical Support Engineer, Desktop Support
- Engineer, IT Help Desk Technician or similar role. (Freshers can also apply)
- Hands-on experience with Windows/Linux/Mac OS environments. (Windows Must)
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues. (Basic)
- Good problem-solving and communication skills.
- Ability to provide step-by-step technical & product help.
- Ability to comprehend and speak in English, Hindi and any one 1 Vernacular Language wouldbe an added advantage.
- Flexible to work in Rotational Shifts, Rotational Week Offs, Public Holidays to support ourcustomers.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Quarterly bonus
- Shift allowance

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6358929783



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