IT Support Officer
1 month ago
Classification: AOPL E
- Location: Location: New Delhi
- Salary: 548449 - 731265 INR
**The role**:
***
The Australian Trade and Investment Commission - Austrade - is looking for an IT Support Officer to join their IT Support team in New Delhi for a 12 month fixed term contract. This role is responsible for delivering 1st Level technical support on Austrade’s Information and Communications Technology (ICT) network to our clients across the globe.
Note: The IT Support Officer must be willing to work an 8.5-hour shift between 8am and 6pm, with some rostered work outside these hours.
**Duties include**
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- Identify, record, diagnose and resolve IT Level 1 client issues and enquiries
- Perform Level 1 IT system administration tasks
- Coordinate the timely repair of ICT equipment with vendors
- Contribute to the IT Support Knowledge Articles
- Assist in supporting/implementing IT solutions as directed and needed
- Perform document administration tasks as directed
- Work effectively in a small team as part of a global support network.
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