Deskside Support Technician

2 weeks ago


Delhi, India DataNet IT Full time
Job DescriptionOur client, a multinational Pharmaceutical Company, is seeking a

Deskside Support Technician

who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users.

Accountabilities:

Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages.

Use remote management to assist end users who are working offsite.

Imaging of new PCs & clients for back office & manufacturing system use.

Set up & support of cellular devices for end users.

Inventory control of patch cables, video cables, peripherals & other IT items.

Assist in ordering & receiving equipment, as required.

Comply with internal & external regulations & procedures.

Follow all safety & environmental requirements in the performance of duties.

Other accountabilities, as assigned

Education:

AA/AS/AAS degree in Computer Science, Information Technology or equivalent.

Experience:

Minimum 2-4 years of IT experience, preferably in a customer facing role.

Required Technical/Process/Functional Experience:

1.

pxe boot windows imaging.

2.

Desktop support experience hardware and software - personal and remote

3.

Networking components, servers, VMs, Lab machines. (Dell)

4.

WiFi/setup connections

5.

Cisco/LogiTech conference room setup/maintenance

6.

Patching in IDF and Data Center connections

7.

Apple support (preferably via AirWatch)

THIS IS A PURELY ONSITE position. Work hours 9am -5 pm, Monday through Friday. Some OT may be required from time to time.RequirementsPxe Boot, Desktop, Logitech, Network, IDF
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