Subject Matter Experts
3 months ago
Remote: IndiaAbout Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does
We are looking for a Complaints Specialist to handle incoming complaints for external dispute resolution platforms. Someone with legal experience and the ability to effectively analyse legal case outcomes to identify Revolut’s weak points. The goal is always the same: to improve the quality of our services and make sure what we deliver is WOW
Up for the challenge? Let’s get in touch
What you’ll be doing
- Handling all otherexternal dispute resolution complaints (including FOS, AFCA, MAS, CASE, FSPO, US regulators, etc.) in accordance with local law and regulation
- Representing Revolut for external dispute resolution platforms
- Identifying, analysing, and resolving issues while helping to implement team and company improvements
- Analysing case outcomes to identify Revolut’s weak points in order to strengthen them
- Setting up and improving internal procedures
- Actively contributing to the culture where the fair treatment of customers is a priority
- Organising and maintaining a central archive of all data, ensuring everything is recorded accurately and easily accessible
- Testing and strengthening current quality controls
- Seeking to go above and beyond the role by taking real ownership of problems, policies or procedures from end to end
- Cooperating closely with other departments during case investigations
What you'll need
- A Bachelor’s degree or equivalent in Law, or a Legal background
- Financial Services experience
- Experience working with complaints/disputes
- Fluency in English with exceptional communication and writing skills
- An analytical mindset able to investigate and get to the root of a problem
- To know where and how to obtain relevant information
- Strategic thinking skills for knowing when and how to best utilise means of redress (i.e. refunds, including negotiations)
- Strong problem solving skills to use analysis and resources to efficiently resolve a complex case
- Great attention to detail
- A readiness to improve every aspect of Revolut
Nice to have
- Fluency in any other European language
**Benefits at Revolut**:
- No ping pong tables or bean bag chairs, just benefits you actually want
**Get what you need to succeed**:
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team- Check out all the benefits at Revolut- Discover our values
- We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture
Get It Done
- Revoluters always push through We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW
- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team
- We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle
- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper
- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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