OTRS Integration Specialist/Subject Matter Expert

7 days ago


India Dexian India Full time

We are seeking a Subject Matter Expert (SME) in OTRS to collaborate with us on a freelance basis for a one-month period.


Location - Remote


Key Responsibilities

  • Lead the integration of OTRS with third-party systems, applications, and databases.
  • Customize and configure OTRS modules to align with business requirements.
  • Experience with API integration and web services (REST, SOAP).
  • Strong understanding of IT service management (ITSM) frameworks and practices.
  • Develop and implement OTRS workflows, automation rules, and ticketing processes.
  • Troubleshoot and resolve any issues related to OTRS integration and functionality.
  • Provide technical support and training to end-users on OTRS features and best practices.
  • Monitor and optimize the performance of the OTRS system.
  • Document all integration processes, configurations, and customizations.



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