Customer Support Associate for Leading E-commerce
6 months ago
**About the Company**:
The Client is an Indian multinational technology company, providing information technology (IT) and business process outsourcing (BPO) services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.
As of April 2020, The Client is a US$5.2 billion company with 1,25,236 employees across 90 countries. The company was ranked 5 in India's IT firms and overall 47 in Fortune India 500 list for 2019. On 25 June 2013, The Client has 973 active clients as of April 2020.
**Job Location: Sector-62, Noida**
**Educational Qualification required**:10+2/Any Graduate/Post Graduate with any stream can apply.
**Profiles Available**:Customer Support Associates (**Voice Process**)
**Eperience Required:
**Freshers or E- perience in **Voice Process will be added advantage.**
**What We Are Offering**:
- Fresher
- 1.80 LPA. E
- perienced-2.70 LPA (Minimum 12 months BPO or 24 Months NON BPO).
- Training Stipend-Up to 400 per day, will be eligible post-certification.
- Training Period-15 days.
- 1 Way cab in odd hours.
**Interview Rounds**:
- HR Round
- Versant
- Ops Manager Client Round**Key Highlights**:
- There will be Inbound Process only.
- All Interview rounds will be Face to Face basis.
- There will be One Day Interview Process only.
- A cab facility will be provided by the Company on odd hours. There will be 6 days working. The weekly off day is not fi
- ed.
- Rotational Shift. Immediate joining will be there.**Key Competencies**:
- Typing speed and Accuracy: 25 WPM with 85% accuracy.
- Proficiency in English speaking is required in Voice Process.
- Must be agile and composed.
- Capable of doing work under pressure.
- Willing to work from the office.
- Passion for sales, meeting targets, and chasing high numbers. Proven eperience as a Telesales representative or other sales.**Best of Luck**
- Role:_Customer Success Associate
- Salary:_ 1.75-2.5 Lacs P.A.
- Industry:_BPO / Call Centre
- Department:_Customer Success, Service & Operations
- Role Category:_Customer Success
- Employment Type:_Full Time, Permanent
- Key Skills
- Inbound CallsInbound Voice ProcessDomestic Process
- Inbound ProcessInbound Customer ServiceCustomer Servicerotational shiftsSemi VoiceVoice SupportChat Processcustomer supporttyping speedvoice processDomestic Voice ProcessDomestic VoiceDomestic Calling
- Skills highlighted with ‘‘ are preferred keyskills
Education
- UG:_Graduation Not Required
**Company Profile**:
THR Consultants
A Leading BSFI Client.....
- Company Info
- Contact Company:_THR Consultants
- Reference Id:_Anshika-Tech M-Flipkart-Compined
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