Customer Support for E-commerce
3 days ago
**Job Title: Customer Support Associate for commerce**
**Location**: Noida, India
**Company Overview**:
Join our dynamic team at [**SUBYARTH CRAFT PVT LTD **], a leading e-commerce platform, as we continue to revolutionize the online shopping experience. We're dedicated to delivering top-notch customer service and ensuring a seamless experience for our customers on the Amazon portal.
**Position Overview**:
We are seeking a passionate and customer-focused individual to join our team as a Customer Support Associate. As a crucial member of our customer support team, you will be responsible for addressing inquiries, resolving issues, and providing exceptional support to customers navigating the Amazon portal. This role offers an exciting opportunity to interact with customers, troubleshoot problems, and contribute to the success of our e-commerce operations.
**Location**: Noida, India
**Key Responsibilities**:
- Provide accurate information regarding products, orders, shipping, and returns.
- Resolve customer complaints and issues in a professional and timely manner.
- Collaborate with internal teams to escalate complex problems and ensure swift resolution.
- Maintain a high level of product knowledge to effectively assist customers and address their needs.
- Contribute to the continuous improvement of processes and procedures to enhance the customer experience.
**Qualifications**:
- Prior experience in customer service or a related field is preferred.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using computers and familiarity with online shopping platforms.
**Why Join Us**:
- Opportunity to work with a dynamic team in a fast-growing e-commerce environment.
- Career growth and advancement opportunities within the company.
- A supportive and collaborative work culture that values innovation and excellence.
Pay: ₹10,000.00 per month
Schedule:
- Day shift
**Experience**:
- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9560027758
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