CRM & E-commerce Operations Associate

2 weeks ago


Noida, India Hie style Full time

Job Description: CRM & E-commerce Operations Associate


Role Overview:

We are seeking a dynamic and customer-focused individual to manage CRM and basic e-commerce operations for our handbag and accessories brand. The ideal candidate will handle customer interactions, ensure smooth order processing, and oversee returns and basic logistics.


Key Responsibilities:

  • Manage all customer communications via email, phone, and social media channels.
  • Process orders using platforms like Shopify and Unicommerce.
  • Handle customer inquiries, resolve issues, and manage returns efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Support CRM strategies to enhance customer loyalty and engagement.
  • Adapt and learn new processes as required by the growing needs of the business.


Requirements:

  • Experience in e-commerce operations and customer relationship management.
  • Proficiency with e-commerce platforms like Shopify and Unicommerce.
  • Strong communication and problem-solving skills.
  • Customer-centric mindset with the ability to handle queries professionally.
  • Flexibility, adaptability, and a willingness to learn.




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