Customer Service

2 months ago

Chennai Tamil Nadu, India Elsevier Full time

Customer Service -Order to Cash Associate

Do you like to work as an integral part of the Customer Service Order to Cash department?

Would you like to provide outstanding customer experience to our internal and external customers?

About Team

Our CS and GME renewals team is dedicated to providing top-notch administrative support to our sales representatives and channel partners. Working collaboratively with our sales team and customers, we strive to ensure exceptional customer experiences through our support and problem-solving skills.

About the role

As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products. You will play a crucial role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements..

Responsibilities- Always maintain Customer experience- Adhering to Business/Process requirements as per SOP/Training Module.- Develop in-depth knowledge of their process/business.- Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs- Understand and have end to end process knowledge for the process.-
- Ensure Quality Audited whenever required for the team.- Take ownership of assignments and collaborate with Distribution and Account Management in the renewals process

Requirements- Have good experience in customer service or customer-facing role.- Be flexible for any shift timings- Be a great problem solver, resolving problems using existing solutions.- Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment.- Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems.- Be fluent in English, verbal and written and have excellent all-round communication skills.- Able to work as a team player and to effectively collaborate within a matrix organization.- Person should be comfortable with UK & US Shifts.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working remotely from home or in our office in a flexible hybrid pattern- Working flexible hours - flexing the times you work in the day

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Comprehensive Health Insurance: Covers you, your immediate family, and parents.- Enhanced Health Insurance Options: Competitive rates negotiated by the company.- Group Life Insurance: Ensuring financial security for your loved ones.- Group Accident Insurance: Extra protection for accidental death and permanent disablement.- Flexible Working Arrangement: Achieve a harmonious work-life balance.- Employee Assistance Program: Access support for personal and work-related challenges.- Medical Screening: Your well-being is a top priority.- Modern Family Benefits: Maternity, paternity, and adoption support.- Long-Service Awards: Recognizing dedication and commitment.- New Baby Gift: Celebrating the joy of parenthood.- Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.- Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.- Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

  • Eot Crane Service

    6 months ago

    Chennai, Tamil Nadu, India MUHIL SERVICE Full time

    **Full Job Description** **Responsibilities**: Attend assigned service calls at customer site Identify faults & provide solution independently using skills & experience Attend assigned breakdown complaint for eot crane Identify spares required if any and recommend Prepare service reports for work done Provide comprehensive feedback of service work to...

  • Customer Service in Chennai

    5 months ago

    Chennai, India Galaxy credit service Full time

    Experience: 0-5 Year(s). Location: Chennai Salary : Rs. 2,00,000 - 5,00,000 P.A. **Job Description**: Role Category : Customer Service/ Call Center/ Bpo Role :Customer Service in Chennai Employment Type: - Select Employment Type - Education UG : Any Graduate PG :Any Postgraduate Doctorate : Doctorate Not Required P.A. Key...

  • Customer Service

    5 months ago

    Chennai, Tamil Nadu, India Cafe Coffe Day Full time

    **TalentPro India is hiring for Customer Service Operations in Home Appliances at Chennai!** **Position**: Customer Service - Home and Kitchen Appliances **Experience Required**: 2-3 years in Home and Kitchen Appliances Industry: Home Kitchen Appliances **Salary**:30K-35K **Job Location**: Chennai - T Nagar - Allocate service requests to experts. -...

  • Service Advisor

    6 months ago

    Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...

  • Customer Service Representative

    1 week ago

    Ganapathi, Coimbatore, Tamil Nadu, India CHENNAI HOME APPLIANCES SERVICE CENTER Full time

    Customer service female staff with computer knowledge contact number 9600936660 9566891270 nearby sakthi road FCI salary 9000 to 13000 fresher age 21. 30 salary with insensitive Pay: ₹9,086.54 - ₹31,926.06 per month **Benefits**: - Health insurance Schedule: - Morning shift Supplemental Pay: - Performance bonus **Education**: - Higher...

  • Customer Service

    5 months ago

    Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**We are Hiring!!!**_ **Designation**: Customer Support (Inbound & Outbound) **Process**: Green lamp Plywood **Language**: Malayalam & Average English **Experience** : 6month - 1 year **Shifts & week off** : Day shift & Sunday week off **Salary**: 17 - 19 TH **Responsibilities**: **Inbound Customer Support**: - **Issue Resolution**: Addressing...

  • Customer Service

    6 months ago

    Chennai, Tamil Nadu, India EdMIUM Full time

    **Job description** Outbound calls To explain our products and services to customers Resolving queries and issues related to the universities and courses. - Proficient in both verbal and written communication skills. - Capable of efficiently managing multiple critical tasks. - Strong communication abilities, with prior experience in customer care within any...

  • Customer Service Executive

    2 months ago

    Ambattur, Chennai, Tamil Nadu, India Run Service Infocare Pvt Ltd Full time

    To Monitor and update service call status in system. - To update and generate reports. - To Coordinate with team for call closure. Pay: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) **Language**: - Telugu (preferred) Work Location: In person

  • Customer Care Executive

    5 months ago

    Erode, Tamil Nadu, India Service Pluz Full time

    **Job Title: Customer Care Representative** **Job Summary**: **Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, and issues effectively. Escalate complex cases to the appropriate department or supervisor for further assistance, ensuring prompt resolution and customer satisfaction. - **Product Knowledge**:...

  • Customer Service

    5 months ago

    Chennai, Tamil Nadu, India Reqroots pvt ltd Full time

    **Roles & Responsibilities** **Desired Skills** - Responsible for handling calls and chat and providing customer support, - Identify and relate with various customer needs and scenarios, - Conduct issue identification and problem-solving meeting customer needs and satisfaction, - Provide customers with cutting-edge service in a friendly, confident, and...

  • Front Desk Customer Service

    5 months ago

    Velachery, Chennai, Tamil Nadu, India SYNERGYREVO GLOBAL BUSINESS SERVICE PVT LTD Full time

    Qualification :Minimum 12th pass or Any degree Job Profile: Hiring for Freshers / Experience - Voice Process (customer Support) Immediate Joiners within a week Required : Must have excellent communication in Tamil / English. Day shift only Work Location : Velachery Salary Net Rs. 10,000 to Rs. 15,000/ - No Of Positions: 10 + Fresher and Experienced...

  • Customer Service

    6 months ago

    Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**We are hiring!!!**_ **Designation**: customer support **Process**: Airtel Retention **Shift**: Day shift **Experience**: Fresher **Qualification**: HS & G raduate **Language**: Tamil & English **Salary**: 11.5k - 13k **Location**: Mount Road, Chennai. **ROLES AND RESPONSIBILITIES**: **Communication**: - Be clear, concise, and courteous in your...

  • Customer Service Officer

    5 months ago

    Chennai, India Galaxy credit service Full time

    Key responsibilities: - Monitoring each trip to make sure it is arriving on time and if there is delay send notifications - Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus - Handling sending notifications to customers - Help with generating tracking links - Working on...

  • Jr. (^customer Support-females^)

    6 months ago

    Chennai, Tamil Nadu, India Veega sri service Full time

    We Have Opening For Sr. Customer Support Executive Skills: Sales Experience, Excel Knowledge, Handling Phone calls Experience: 4-6 Years Location: Chennai **Salary**: Up to ₹30,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year...

  • Customer Service

    6 months ago

    Chennai, Tamil Nadu, India The Curious Staffing Full time

    Customer Care Executive Fluent in English and Hindi Communication 6 months Experience Mandatory 5 Days Working Rotational Shift / Rotational Week off Salary - 21k to 24k CTC Location - Chennai **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Rotational...

  • Customer Service

    2 months ago

    Chennai, Tamil Nadu, India Maha IT Solutions Full time

    Salary-15K to 20K **Job location-Ayanambakkam, Chennai.** **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Diploma (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work...

  • Customer Service Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Asian Sealing Products Pvt. Ltd. Full time

    Customer Service Executive Responsibilities - Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer...

  • Customer Service Assistant

    2 days ago

    Chennai, Tamil Nadu, India Asian Sealing Products Pvt. Ltd. Full time

    Customer Service Executive Responsibilities - Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer...

  • Customer Service

    6 months ago

    Chennai, Tamil Nadu, India Goodvibes Placement services Full time

    Job Description: - Graduation Must - 5 Days working - Minimum 6 months experience in any BPO. - Benefits-One-way Travel, One week accommodation, Relocation Bonus - Location - Guindy Chennai. - Language - English and Hindi mandatory **Job Types**: Full-time, Permanent **Salary**: Up to ₹21,000.00 per month Schedule: - Rotational...

  • Customer Service Coordinator

    3 months ago

    Chennai, Tamil Nadu, India GSK ENTERPRISES Full time

    Job Description - Service Coordinator - Customer Service Support: Designation : Co-ordinator_ Customer Service Support Educational Qualification : Diploma/ UG-ECE-E&I, EEE Experience : 3 to 4 yrs Experience Job Location : Based in Chennai Salary : 23K to 25K - Attending to complaints & any other queries. - Coordinate with the customer & service engineers...