Franchise Coordinator
2 months ago
**Role and responsibilities**
1. Handling Documentation Management by:
- Creating, Maintaining and tracking MOU’s, Agreements and other correspondence related to Franchisees.
- Reaching out to Pre & Post Sales Managers for Payments and Document Follow Ups.
- Maintaining records of all inward and outward documents.
- Managing marketing related activities and ensuring the business team adheres to processes.
2. Preparing top class MIS Reports by:
- Maintaining and updating the entire documentation life cycle (MOU’s & Agreements).
- Highlighting non -compliance cases for corrective actions.
- Tracking of marketing expense and informing respective Heads about the same.
- Following up for pending Franchisee payments or vendor payments with respective stakeholders.
3. Ensure complaint resolution and customer service by:
- Evaluating client’s problems to determine solutions most suitable/effective in meeting stated problems.
- Coordinating with Internal & External Stake holders for issue resolution.
- Conducting field visits to centers as and when required by business team.
- Following up on open tickets cases and driving it to closure.
- Updating CRM on a daily basis.
4. Handle Outbound and Service calls by reaching out to franchises and prospective B2C and B2B clients.
5. Prepare detailed reports by:
- Maintaining proper record of all interactions with clients and cases closed on a database.
- Maintaining a database of leads received.
- Maintaining a database of service calls made
6. Work on special projects assigned from time to time like conducting a franchise profiling of existing owners.
**Job Types**: Full-time, Fresher
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Santacruz, Mumbai, Maharashtra (required)
Ability to Relocate:
- Santacruz, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
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