Client Relationship Executive

2 weeks ago

Guindy Chennai Tamil Nadu, India NIBS PHOENIX LLP Full time

**Job Title: Client Relationship Manager / Client Relationship Executive**

**Overview**:
The Client Relationship Manager is responsible for cultivating and maintaining positive relationships with clients, ensuring their satisfaction, and driving business growth through client retention and expansion. This role requires a customer-focused individual with excellent communication skills and a strategic mindset.

**Responsibilities**:
**Client Engagement**:

- Develop and nurture strong relationships with clients to understand their needs and expectations.
- Act as the main point of contact for clients, addressing inquiries and concerns promptly.
- Conduct regular check-ins to assess client satisfaction and gather feedback.

**Client Retention**:

- Implement strategies to enhance client loyalty and prevent attrition.
- Proactively identify and address issues that may impact client satisfaction.
- Collaborate with internal teams to ensure the delivery of high-quality products or services.

**Account Management**:

- Manage and grow existing client accounts by identifying upsell and cross-sell opportunities.
- Work closely with the sales team to explore new business opportunities within existing client relationships.
- Develop account plans and strategies to maximize client value.

**Communication**:

- Communicate effectively with clients, keeping them informed about product updates, industry trends, and relevant information.
- Provide clear and concise reports on key performance indicators and other relevant metrics.

**Problem Resolution**:

- Act as a liaison between clients and internal teams to resolve issues promptly.
- Anticipate potential challenges and proactively address them to maintain a positive client experience.

**Contract Renewals**:

- Manage the contract renewal process, ensuring timely renewals and negotiating terms when necessary.
- Collaborate with the finance department to ensure accurate and timely invoicing.

**Feedback Collection**:

- Gather client feedback through surveys, interviews, and other channels to identify areas for improvement.
- Utilize client feedback to enhance products, services, and overall customer experience.

**Market Knowledge**:

- Stay informed about industry trends, competitors, and market conditions.
- Use market insights to provide strategic recommendations for improving client relationships and growing the business.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in client relationship management or a similar customer-facing role.
- Strong interpersonal and communication skills.
- Ability to understand and analyze client needs and provide effective solutions.
- Detail-oriented with excellent organizational and time management skills.
- Familiarity with relevant industry trends and best practices.

**Job Types**: Full-time, Permanent

**Salary**: ₹150,000.00 - ₹900,000.00 per year

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8220766595

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