Customer Relationship Executive

4 weeks ago


Guindy Chennai Tamil Nadu, India SriSattva Group Full time

**Client relationship Executive**
- Build relationships with key employees among customers based on specific metrics
- Plan and execute meetings / discussions to understand clients’ business needs
- Relate client needs with services we offer and where possible, covert opportunities to increase our service scope to clients
- Plan and execute a process of taking client feedback
- Act as point of contact for complaints and escalate issues as appropriate
- Work with execution teams and management to address improvement needs highlighted by clients
- Actively engage with leads generated by internal teams to understand their business needs and present our service offerings in a professional yet, pursuasive manner
- Regularly engage with existing and prospective clients in sharing knowledge content and industry updates in our field of service
- Plan and execute processes / actions that are required to retain clients / maintain client satisfaction levels
- Ensure both the company and clients adhere to contractual terms
- Build rapport with execution team and influence them where necessary to achieve client commitment
- Work with clients to obtain approvals for periodic billing and follow-up for payments

**MIS management and reporting**
- Generate and share periodic metrics for each assignment with clients, execution team and the management
- Be responsible for preparing, updating and reporting MIS on client deliverables and team's performance

**Requirements**:

- Bachelors / Masters degree in Business administration or related field
- 1-2 years of Relationship management experience with Corporates
- High on Emotional Intelligence - ability to understand client requirements and process and respond to feedback professionally
- Ability to quickly grasp service features and develop a pitch to articulate benefits to clients
- Meticulous in managing details - prior research about client, client status, open queries, etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Guindy, Chennai - 600032, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)



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