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Customer Relationship Executive
1 month ago
**Customer Relationship Executive**
**Roles and Responsibilities**:
- Build and maintain strong, long-lasting relationships with customers, fostering loyalty and trust through personalized interactions and proactive engagement.
- Handle customer complaints, concerns, and escalations with professionalism and empathy, taking ownership of problems and ensuring timely resolution to uphold customer satisfaction.
- Gather feedback from customers to understand their needs, preferences, and suggestions for improvement.
- Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in the CRM system.
- Educate customers about products, services, features, and best practices to maximize their usage and satisfaction. Provide training sessions, tutorials, or resources as needed.
**Qualifications**
- Bachelor's degree with any streams
- Excellent verbal and written communication skills
- Empathy, patience, and strong interpersonal skills
- Problem-solving abilities and a proactive mindset
- Ability to manage time effectively and prioritize tasks
**Benefits**
- Competitive salary and benefits package
- Opportunity to work on challenging and innovative projects
- Collaborative and supportive work environment
- Opportunities for professional development and growth
Pay: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer relationship management: 1 year (preferred)
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