Customer Relationship Executive
2 weeks ago
**Job Title : Customer Relationship Executive**
**Experiences : 1 to 3 years**
**Department : Service**
**Reports To : Centre Manager**
**Summary**:
**Key Responsibilities**:
- **Client Relationship Management**:
- Establish and cultivate strong, long-term relationships with clients.
- Serve as the main point of contact for client inquiries and concerns.
- Conduct regular check-ins to assess client satisfaction and needs.
- **Customer Service**:
- Address client inquiries, concerns, and feedback in a timely and professional manner.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
- **Upselling and Cross-selling**:
- Identify opportunities to upsell or cross-sell additional products or services.
- Provide clients with information on relevant offerings and their benefits.
- **Feedback Collection**:
- Gather feedback from clients to gain insights into their evolving needs and preferences.
- Share feedback with relevant teams for product/service improvements.
- **Documentation and Reporting**:
- Maintain accurate records of client interactions, transactions, and feedback.
- Prepare regular reports on client activity, sales trends, and customer satisfaction.
**Qualifications**:
- Qualification - SSLC / PUC / ITI / Diploma / Any Graduation.
- Proven experience in sales and customer relationship management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work both independently and as part of a team.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- How many years of direct customer handling years do you have?
**Experience**:
- total work: 3 years (required)
- Customer handling: 1 year (required)
- Upselling: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7305940966
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