Service Delivery Coordinator

2 months ago


Remote, India Sybex Support Services Full time

Key responsibilities of a service delivery coordinator may include:

- Coordinating service delivery schedules and ensuring that services are delivered on time and within budget.
- Monitoring service performance and collecting feedback from clients to identify areas for improvement.
- Collaborating with internal teams to ensure that all resources and support are available for service delivery.
- Communicating with clients to provide updates on service delivery and address any issues or concerns.
- Managing service contracts and agreements, ensuring that terms are met and services are delivered as expected.
- Developing and implementing processes and procedures to improve service delivery efficiency and quality.
- Training and supervising service delivery staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Evaluating service delivery performance against key performance indicators and making recommendations for improvements.
- Maintaining accurate records and documentation related to service delivery activities.
- Keeping up-to-date with industry trends and best practices in service delivery to ensure continuous improvement.

Overall, a service delivery coordinator plays a crucial role in ensuring that services are delivered to clients and customers in a timely and efficient manner, meeting or exceeding their expectations.

**Job Type**: Permanent

**Salary**: ₹622,142.45 - ₹2,095,390.52 per year

Schedule:

- Night shift

**Experience**:

- total work: 3 years (preferred)

Work Location: Remote



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