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Service Delivery Coordinator

1 month ago

Remote, India outsourcedwell Full time

Main Responsibilities:
The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted).

Main Duties:
Responsible for all deliveries assigned to him/her

Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements

Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle

Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)

Ordering and tracking of specific delivery requirements

Communicate with multiple vendors to provision and activate services.

2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.

2+ years of experience as Service Delivery Coordinator

Technical qualification in an IT or Engineering discipline an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹400,000.00 per year

Schedule:

- Evening shift
- Monday to Friday
- Night shift

Application Question(s):

- Experience in service delivery
- Do you have experience in telecom industry

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: Remote

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